VP, Lead Digital Experience Architect

As a Lead Digital Experience Architect within our Personal Risk Services (PRS) division, you will lead architecture strategy, roadmap development, and solution design oversight across the PRS digital experience portfolio. You will shape a cohesive experience architecture that aligns with enterprise strategy, approved technology patterns, and modernization goals while ensuring solutions are secure, resilient, scalable, and fit for a regulated environment. You will partner closely with business, product, design, data, engineering, security, marketing, and architecture teams to deliver reusable, business aligned digital solutions that improve customer experience, satisfaction, and adoption. You will also provide both strategic leadership and hands on architecture engagement, including governance, design oversight, modernization planning, technology risk management, and support for Agile and DevOps delivery models. You bring strong architectural discipline and experience designing high quality consumer digital experiences in industries such as insurance, retail, hospitality, restaurant, or CPG, along with a clear understanding of how AI enabled channels, conversational experiences, personalization, and automation are reshaping journeys, channels, data, and integration patterns.

In this role, you will:

• Lead architecture strategy and solution design for the PRS digital experience portfolio, ensuring decisions are grounded in customer journeys, business value, and measurable experience outcomes
• Own digital architecture roadmaps and align them to enterprise standards, business priorities, modernization goals, and regulatory, privacy, resiliency, and control requirements
• Provide architectural oversight across digital initiatives to improve consistency, reuse, operational efficiency, performance, usability, and customer satisfaction
• Partner with business, product, marketing, design, data, security, and engineering leaders to define target state solutions and guide delivery from concept through implementation
• Establish and enforce architecture governance, design patterns, and technology standards across the portfolio while balancing speed, innovation, risk management, and compliance
• Lead high priority architecture initiatives in modernization, SaaS adoption, emerging digital capabilities, reusable experience services, and scalable digital platform components
• Define how AI enabled capabilities and customer facing AI channels should influence architecture, including conversational interfaces, orchestration patterns, integration approaches, governance guardrails, and reusable AI services, while bringing best practices from consumer facing industries such as retail, hospitality, restaurant, and CPG to elevate personalization, usability, speed, and digital experience quality