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Jobs / Customer Service Representative in United Kingdom
3 days ago
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Thebalmoral·3 days ago
3 days ago

Waiter Meetings & Events Operations

Edinburgh, United KingdomMid · 2-5 yearsCustomer Service Representative

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Must-have skills for this role

  • customer service
  • event operations
  • teamwork

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What you'll do

  • Cooperate well with colleagues in own team and across departments
  • Ensure that all in-house events and meetings run seamlessly - from weddings, dinners, and cocktail parties to conferences
  • Deliver flawless service to ensure we meet the expectations of our discerning guests
  • Making a warm first impression on our guests while delivering our standards of service.
  • Tailor your approach so that high quality results are achieved
  • Be knowledgeable of the hotel, our facilities and local area
  • Take ownership of performing the job well in line with the departmental standards

What they're looking for

  • Team spirit and trustworthiness
  • Pride to resolve guest and workplace issues
  • Enthusiasm for learning

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:

  • Cooperate well with colleagues in own team and across departments

  • Ensure that all in-house events and meetings run seamlessly - from weddings, dinners, and cocktail parties to conferences

  • Deliver flawless service to ensure we meet the expectations of our discerning guests

  • Making a warm first impression on our guests while delivering our standards of service.

  • Tailor your approach so that high quality results are achieved

  • Be knowledgeable of the hotel, our facilities and local area

  • Take ownership of performing the job well in line with the departmental standards

We offer various shifts that can fit your lifestyle, whether you prefer daytime hours or evenings. This will help you to balance your work, studies and personal life.

Unfortunately, we are unable to provide visa sponsorship for this position.

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.

We are looking for team members who bring:

  • Team spirit and trustworthiness

  • Pride to resolve guest and workplace issues

  • Enthusiasm for learning

Why working with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

  • Meals on duty

  • Occupational Pension Scheme

  • Online Assistance Programme

The salary for this hourly team member is £13 gross.

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.

Company

Thebalmoral
Edinburgh, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Thebalmoral's careers site·first seen 17 Sept 2026·last verified 17 Sept 2026·How we source jobs

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