Warranty Specialist

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Are you detail-oriented with a passion for automotive service excellence? Do you thrive in environments where precision, compliance, and customer satisfaction intersect? Are you ready to contribute to a high-performing technical support team? 

We are currently looking for a Part-time (20 hours) Warranty Specialist, who will be ensuring accurate warranty case handling, compliance with OEM policies, and seamless collaboration with retailers and technical teams.  

Qualifications

You will be responsible for the following: 

• Acting as the contact person for dealer enquiries  
• Support dealers in the warranty claim submission and evaluation processes  
• Ensure that the markets are compliant with the manufacturer’s policies 
• Raising awareness of the pre-approval process and liaising with dealer technical support and/or helpdesk  
• Support the parts return process 
• Provide support in the execution/handling of warranty audits 
• Preparation of monthly, as well as extraordinary reports to support market improvements  

Additional Information

You will do best in this role, if you have: 

• Experience/knowledge of warranty processing and warranty guidelines  
• Good communication and presentation skills 
• “Customer First”, proactive approach 
• Fluency in Dutch and English 
• Affinity with Automotive 

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.