(West Region) P&C Customer Success Representative
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What you'll do
- Provide outstanding service to our customers and brokers by answering questions, handling complaints, and troubleshooting problems
- Assist prospective customers with insurance and underwriting questions related to our appetite and binding policies on our platform
- Assist with broker sales support, including new broker onboarding and ongoing broker relationships
- Handle a high volume of emails and chats, and seek to create a positive experience for each customer
- Listen to understand the reason for support requests, address all questions or complaints, and provide accurate and efficient responses
What they're looking for
- Licensed P&C Customer Success Representative
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About the Role
Thimble is seeking a licensed P&C Customer Success Representative to add to our team, located on the West Coast (Pacific Time Zone). In this role, you will provide outstanding service to our customers and brokers by answering questions, handling complaints, and troubleshooting problems. This role includes assisting prospective customers with insurance and underwriting questions related to our appetite and binding policies on our platform. You will also assist with broker sales support, including new broker onboarding and ongoing broker relationships.
The ideal Customer Service Representative can handle a high volume of emails and chats, and seeks to create a positive experience for each customer. Listening to understand the reason for their support request, addressing all questions or complaints, and providing accurate and efficient responses are all key parts of success for this role.
Please note: Our Thimble Fridays benefit (out of office at 12:00pm local time) is subject to a different day for the Success Team.
Company
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