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Jobs / Customer Support Specialist in United States of America
6 days ago
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Longbridgefinancial·6 days ago
6 days ago

Wholesale Processing Support Specialist - In Office, Paramus, NJ or Houston, TX

Houston, United States of AmericaFull-timeMid · 2-5 yearsCustomer Support Specialist

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Must-have skills for this role

  • mortgage experience
  • time management
  • prioritization skills
  • oral and written communication

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Apply faster with autofill FREElongbridgefinancial uses SmartRecruiters - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Assist in processing applications for submission to underwriting
  • Work with loan officers, borrowers, underwriters, closers, AMC’s, and title companies
  • Uploading file documentation into LOS
  • Other duties and/or mortgage or company related tasks as assigned by management
  • Ensure confidentiality of client files
  • The employee shall work well under pressure, meet multiple and sometimes competing deadlines and shall, at all times, demonstrate professional behavior with colleagues and supervisors
  • Must be able to work independently and as part of a team

What they're looking for

  • Previous mortgage experience required
  • Strong time management and prioritization skills and ability to meet deadlines
  • Must be able to read, analyze, and interpret procedures, manuals, policies, and regulations.
  • Above average oral and written communication skills.
  • Above average customer service, and analytical skills.
  • Intermediate working knowledge of PC applications (Word, Excel, MS Outlook)

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Company Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

  • Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
  • A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
  • Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

 

 

 

Job Description

The Wholesale Processing Support Specialist responsibilities include under general supervision verification of data integrity in our loan origination software, condition gathering and submission to underwriting for approval updates, and clear loan conditions for final approval to submit to closing.

Primary Job Duties:

  • Assist in processing applications for submission to underwriting
  • Work with loan officers, borrowers, underwriters, closers, AMC’s, and title companies
  • Uploading file documentation into LOS
  • Other duties and/or mortgage or company related tasks as assigned by management
  • Ensure confidentiality of client files
  • The employee shall work well under pressure, meet multiple and sometimes competing deadlines and shall, at all times, demonstrate professional behavior with colleagues and supervisors
  • Must be able to work independently and as part of a team

 

 

 

Qualifications

 

  • Previous mortgage experience required
  • Strong time management and prioritization skills and ability to meet deadlines
  • Must be able to read, analyze, and interpret procedures, manuals, policies, and regulations.
  • Above average oral and written communication skills.
  • Above average customer service, and analytical skills.
  • Intermediate working knowledge of PC applications (Word, Excel, MS Outlook)

Additional Information

  • Due to state employment law requirements Longbridge is currently unable to hire candidate’s who reside in the following state’s: MA; CT; and NH.
  • Working in a growing and dynamic industry
  • Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
  • 401(k) with company match
  • Paid time off
  • This is a non exempt role
  • Target base salary range is 50-56K which is based on various factors including skills and work experience. This position is bonus eligible
  • LBF is an EEO/AA/Vet/Disabled Employer
  • Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.

 

 

Company

Longbridgefinancial
Houston, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Longbridgefinancial's careers site·first seen 14 Sept 2026·last verified 14 Sept 2026·How we source jobs

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