NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in India
1 month ago
Apply with autofill
Apply with autofill
Netgear·1 month ago
1 month ago

WiFi SW Director

Chennai, IndiaFull-timeOn-siteSenior · 12+ yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at netgear

How you compare FREE

?
Your scoreYour score: not yet known
→
62
Top 10%Top 10%: 62 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in India.

Must-have skills for this role

  • wifi
  • firmware
  • drivers
  • c/c++

PDF or DOCX · no account needed

Apply faster with autofill FREEnetgear uses Ashby - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

Role Overview

NETGEAR is hiring a Director, WiFi Engineering to lead delivery of production WiFi capabilities across firmware, drivers, validation, and system integration. You will run predictable release cycles, drive performance and stability improvements, and partner cross-functionally to ensure certification and launch readiness across our WiFi product lines.

This is a high-impact leadership role for someone who combines deep WiFi technical depth with proven people leadership, and who is ready to scale engineering execution using modern AI-driven tools and practices.

What You'll Do

  • Lead WiFi engineering execution for one or more platforms and products, from feature delivery through stabilization and release.

  • Lead AI-centric network self-healing and autonomous networking initiatives.

  • Drive system-level requirements across AI, security, usability, stability, and performance.

  • Own release readiness including quality gates, regression strategy, defect triage, and go/no-go reviews.

  • Partner cross-functionally with Silicon/ASIC, RF, Systems, QA, Security, Product, Manufacturing, and Customer Engineering teams.

  • Lead root-cause analyses for complex field issues and drive durable corrective actions.

  • Own WiFi Alliance certification and interoperability campaigns.

  • Drive lab automation, CI/regression modernization, and KPI dashboard development.

  • Lead coexistence programs across WiFi/Bluetooth, RF constraints, power optimization, and field reliability.

  • Build and develop high-performing teams, managers, tech leads, and senior ICs — across the US, Canada, Taiwan, and India.

Required Qualifications

  • 12+ years in wireless or connectivity engineering with strong WiFi depth.

  • 5+ years of people leadership experience, including leading teams and managing managers.

  • Strong knowledge of WiFi 6/6E/7 and next-generation WiFi standards.

  • Proven track record delivering WiFi in production environments, client devices, gateways, APs, embedded/IoT, PC, or automotive.

  • Working knowledge of WiFi software stacks including firmware (C/C++ embedded) and/or Linux, Android, or Windows drivers, plus system integration and debug.

  • Knowledge of major WiFi chipset vendor software.

  • Familiarity with OpenWrt, QSDK, Broadcom SDK, MediaTek SDK, and prplOS including EasyMesh and 802.11s.

  • Strong scaling skills leveraging AI tools and practices across engineering workflows.

What Success Looks Like

  • On-time releases with improved stability and performance KPIs.

  • Faster triage and closure of critical issues with fewer defect escapes.

  • Strong team engagement and scalable execution discipline across a distributed global team.

Working Model

This role requires multi-site collaboration across US–India and India–Taiwan time zones, with travel of 10–20% as needed.

Company Statement/Values:  

At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.  

We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture. 

We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity. 

NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.

Company

Netgear
Chennai, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Netgear's careers site·first seen 13 Aug 2026·last verified 9 Sept 2026·How we source jobs

Similar jobs

  • Core Operations - Assistant Vice President at State StreetPune, India–match not yet calculated
  • Full Stack Java Microservices Developer - Assistant Vice President at CitiPune, India–match not yet calculated
  • Executive Director, Asia Corporate Tax at JPMorgan ChaseMumbai, India–match not yet calculated
  • GTS Alternatives Technology Lead - Vice President at State StreetBengaluru, India–match not yet calculated
  • Controls Manager - Vice President at JPMorgan ChaseBengaluru, India–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in India
  • Customer Service Representative jobs in India
  • Customer Service Team Lead jobs in India
  • Customer Experience Specialist jobs in India
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom