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Jobs / Customer Service Team Lead in Canada
21 days ago
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Vestas·21 days ago
21 days ago

Windsor Quality Supervisor CO 80528

Windsor, CanadaMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • qms
  • root cause analysis
  • erp systems
  • mrp systems

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What you'll do

  • Ensure consistent execution of quality inspections, NC creation/closure, and product release activities.
  • Prioritize workload and coordinate shift coverage to meet quality and delivery requirements.
  • Lead shopfloor-level quality issue resolution using Daily Management, 5-Why, containment, and timely escalation for complex issues.
  • Coach, train, and assess Quality Technician competence levels.
  • Reinforce quality standards, QMS discipline, and quality-first behaviors on the shopfloor.
  • Maintain a safe work environment by enforcing safety policies and safe behaviors.
  • Communicate effectively with the team and across the business.
  • Provide team members with required tools, training, and resources.
  • Set performance expectations and conduct coaching, 1:1s, and evaluations.
  • Meet cost and quality targets by reducing waste and applying lean principles.
  • Perform other duties as assigned.

What they're looking for

  • High school diploma or GED; 3+ years related experience or equivalent combination of education and experience.
  • Ability to work effectively leading teams with adaptability and flexibility.
  • Strong work ethic, dependability, and commitment to quality.
  • Proficiency with Microsoft Office, ERP/MRP systems, and related software.
  • Working knowledge of Lean/5S principles and QMS requirements.
  • Ability to understand and apply production work instructions.
  • Skills in troubleshooting, root cause analysis, and problem solving.

Nice to have

  • College degree in a related field preferred.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

 

  Team Leader | Full-Time  | Quality, Health, Safety and Environment

Quality Supervisor

General Purpose:

Responsible for leading daily quality operations to ensure product conformity, adherence to QMS requirements, and timely execution of inspections, nonconformance (NC) management, and product release. Translates quality requirements into clear direction, standard work execution, and continuous improvement within the assigned area.

 

Responsibilities:

  • Ensure consistent execution of quality inspections, NC creation/closure, and product release activities.
  • Prioritize workload and coordinate shift coverage to meet quality and delivery requirements.
  • Lead shopfloor-level quality issue resolution using Daily Management, 5-Why, containment, and timely escalation for complex issues.
  • Coach, train, and assess Quality Technician competence levels.
  • Reinforce quality standards, QMS discipline, and quality-first behaviors on the shopfloor.
  • Maintain a safe work environment by enforcing safety policies and safe behaviors.
  • Communicate effectively with the team and across the business.
  • Provide team members with required tools, training, and resources.
  • Set performance expectations and conduct coaching, 1:1s, and evaluations.
  • Meet cost and quality targets by reducing waste and applying lean principles.
  • Perform other duties as assigned.

 

Essential Functions:

  • Ensure consistent execution of inspections, NC handling, and product release, including workload prioritization and shift coverage.
  • Lead first-level quality issue resolution (Daily Management, 5-Why, containment), escalate effectively, and follow up on corrective actions.
  • Coach, train, and assess Quality Technician competence levels and support skill development.
  • Reinforce quality standards and behaviors, ensuring adherence to QMS, safety, and quality-first principles.
  • Coordinate activities across shifts to maintain continuity and resolve quality issues.
  • Make operational decisions to keep the area on plan, including resource allocation and escalation.
  • Lead safety compliance, enforce HSE rules, 5S, and permit requirements, and escalate incidents.
  • Ensure standard work execution and conduct layered audits to verify compliance and coach group leads.
  • Drive continuous improvement using VSM, kaizen, structured problem solving (5-Why, 8D), and verified CAPA closure.
  • Participate in PAST meetings and coordinate required actions with support departments.
  • Maintain MES/ERP data integrity and ensure accurate quality and shopfloor reporting.
  • Analyze problems and make sound decisions using relevant information.
  • Collaborate effectively with cross-functional and global teams.
  • Model integrity, accountability, and a quality-first mindset.
  • Translate goals into actionable plans and follow through to completion.
  • Use Microsoft Office and data systems to support daily operations.

 

Education, Training, and Skills Required:

  • High school diploma or GED; 3+ years related experience or equivalent combination of education and experience.
  • College degree in a related field preferred.
  • Ability to work effectively leading teams with adaptability and flexibility.
  • Strong work ethic, dependability, and commitment to quality.
  • Proficiency with Microsoft Office, ERP/MRP systems, and related software.
  • Working knowledge of Lean/5S principles and QMS requirements.
  • Ability to understand and apply production work instructions.
  • Skills in troubleshooting, root cause analysis, and problem solving.ffective verbal and written communication and conflict-resolution skills.
  • Minimal travel may be required.

 

Compensation Range $78,000 - $98,000 Anually

 

CCPA Notice for California Applicants


Our commitment to a fair hiring 
At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. 
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. 
With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. 
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. 
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings. 

Company

Vestas
Windsor, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Vestas's careers site·first seen 31 Aug 2026·last verified 8 Sept 2026·How we source jobs

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