Work Management Specialist I/II
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What you'll do
- Provide work management support for Distribution, Customer Experience & Services
- Work within the parameters of established processes and standards
- Provide basic administrative support to multiple managers
- Provide accurate and timely work results which support safety, reliability, storm restoration, and cost management
- Provide quality customer service
- Solve more complex problems (WMS II)
- Use independent judgment and initiative to complete assigned tasks (WMS II)
What they're looking for
- High School Diploma/GED
- 1-year minimum required related work experience (for WMS II)
Nice to have
- Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
- Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
- Collaborates effectively in a team environment
- Proficient in system applications used in Distribution, Customer Experience & Services
- Knowledge of local ordinances, permits, and inspections
- Supports changing work environments, processes, and policies
- Exhibits effective written and verbal communication skills
- Possesses a working knowledge of Microsoft Office Software
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, September 24, 2026More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
WMS I- This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.
WMS II-This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.
Basic Qualifications:
Work Management Specialist I
- High School Diploma/GED
- No experience needed
Work Management Specialist II
- High School Diploma/GED
- 1-year minimum required related work experience
Additional Preferred Qualifications
Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
Collaborates effectively in a team environment
Proficient in system applications used in Distribution, Customer Experience & Services
Knowledge of local ordinances, permits, and inspections
Supports changing work environments, processes, and policies
Exhibits effective written and verbal communication skills
Possesses a working knowledge of Microsoft Office Software
Previous customer service experience
Prioritizes work effectively
Demonstrates good judgment in decision making
Works independently in resolving problems
Travel Requirements
5-15%Relocation Assistance Provided (as applicable)
NoRepresented/Union Position
NoVisa Sponsored Position
No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
Company
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