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Jobs / Customer Support Specialist in United States of America
1 month ago
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Brightli·1 month ago
1 month ago

Work Site Support Specialist (St. Louis / Southwest St. Louis County)

St. Louis, United States of AmericaMid · 2-5 yearsCustomer Support Specialist

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Must-have skills for this role

  • cpr
  • first aid
  • bloodborne pathogens certification
  • communication

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What you'll do

  • Coordinate students’ work-based learning experiences
  • Facilitate on-site support
  • Lead classroom discussions using ODEP’s soft skills curriculum
  • Prepare necessary plans, reports, and paperwork to ensure a successful program
  • Coordinate students’ work-based learning experiences within the Pre-Employment Training - Work Experience Program with VR
  • Facilitate on-site support for students working a total of 16 hours at identified worksite(s) over four days each week, targeting 4 hours worked per day
  • Incorporate four hours of soft skills training per week and review/discuss on-site experiences during each 20-hour week of the program
  • Support students’ full integration into the worksite and mediate between co-workers and supervisors as necessary
  • Prepare plans, reports, and other paperwork as needed
  • Obtain information about students through the intake process, including meetings with students, families, VR Counselors, and school personnel
  • Coordinate students’ new hire paperwork, orientation, and weekly timesheets
  • Transport students to and from the worksite as needed

What they're looking for

  • High School Diploma or GED required
  • Current driver’s license, acceptable driving record, and current auto insurance
  • Must have and maintain certification in CPR, First Aid, and Bloodborne Pathogens
  • Successful completion of background checks including criminal record, driving record, abuse/neglect, and fingerprint checks

Nice to have

  • Preferably has experience in employment services, job coaching, business, sales, human resources, or human services

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Job Description:

Job Title: Work Site Support Specialist 

Department: Firefly Employment Services 

Employment Type: Part Time (Temporary) 

Location: St. Louis / Southwest St. Louis County

 

Job Summary: 
Join our compassionate and collaborative team as a Work Site Support Specialist, where you will play a vital role in providing work-based learning experiences for eligible VR clients enrolled in high school. This position offers the opportunity to make a meaningful difference in the lives of students by helping them develop essential employability skills in a real work environment.  

 

We are looking for individuals who are: 

  • Patient 

  • Understanding 

  • Committed to supporting students with disabilities as they transition into the workforce 

  • Your skills in communication, organization, and empathy will be invaluable in this role. 

 

In this position, you will: 

  • Coordinate students’ work-based learning experiences 

  • Facilitate on-site support 

  • Lead classroom discussions using ODEP’s soft skills curriculum 

  • Prepare necessary plans, reports, and paperwork to ensure a successful program 

 

The Work Site Support Specialist position offers… 

  • Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost 

  • Comprehensive Training - Learn and develop skills with our robust on-the-job training 

  • Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement 

 

Key Responsibilities: 

  • Coordinate students’ work-based learning experiences within the Pre-Employment Training - Work Experience Program with VR 

  • Facilitate on-site support for students working a total of 16 hours at identified worksite(s) over four days each week, targeting 4 hours worked per day 

  • Incorporate four hours of soft skills training per week and review/discuss on-site experiences during each 20-hour week of the program 

  • Support students’ full integration into the worksite and mediate between co-workers and supervisors as necessary 

  • Prepare plans, reports, and other paperwork as needed 

  • Obtain information about students through the intake process, including meetings with students, families, VR Counselors, and school personnel 

  • Coordinate students’ new hire paperwork, orientation, and weekly timesheets 

  • Transport students to and from the worksite as needed 

  • Report worksite outcomes and relevant information regarding student progress to Leadership and/or referral sources as required 

 

Education, Experience, and/or Credential Qualifications: 

  • High School Diploma or GED required 

  • Preferably has experience in employment services, job coaching, business, sales, human resources, or human services 

 

Additional Qualifications: 

  • Current driver’s license, acceptable driving record, and current auto insurance 

  • Must have and maintain certification in CPR, First Aid, and Bloodborne Pathogens 

  • Successful completion of background checks including criminal record, driving record, abuse/neglect, and fingerprint checks 

 

Physical Requirements: 

  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull, or otherwise move objects, including the human body 

  • Repetitive movements of hands, fingers, and arms for typing and/or writing during work shifts 

  • Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met 

 

​ 





Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness





Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Firefly is a Smoke and Tobacco Free Workplace.

Company

Brightli
St. Louis, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Brightli's careers site·first seen 26 Aug 2026·last verified 8 Sept 2026·How we source jobs

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