Allianz·8 days ago
8 days ago
Workforce Management Analyst - Forecasting & Planning
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What you'll do
- Drive operational performance by developing forecasting models and staffing strategies in a fast-paced contact centre environment
- Collaborate with stakeholders to optimise service delivery and support business objectives
What they're looking for
- Strong analytical skills
- Experience in workforce planning or data analysis
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Join our team as a Workforce Management Analyst, where you will drive operational performance by developing forecasting models and staffing strategies in a fast-paced contact centre environment. Collaborate with stakeholders to optimise service delivery and support business objectives. Ideal for candidates with strong analytical skills and experience in workforce planning or data analysis.
Skills
- workforce management
- capacity planning
- excel
- forecasting
- predictive analysis
- data science
- scenario analysis
- headcount modelling
- verint
- nice
- genesys
- sql
- stakeholder management
- business intelligence
- data visualization
- dashboard development
- reporting
- data governance
- kpi development
- requirements gathering
- training delivery
- project management
- agile
- ai analytics
- bilingual english/malay
Company
Allianz
Kuala Lumpur, Malaysia
Company facts come from this company's own listings. We only show what the postings themselves carry.