Workforce Management Forecaster
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What you'll do
- Develop and maintain forecasts for 1000+ Customer Service employees, ensuring teams are staffed to meet customer demand.
- Analyze customer demand, order volume and sales trends using weighted averages, indexing, seasonality and trend analysis to guide staffing plans.
- Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
- Conduct root cause analyses to identify workforce management forecasting and scheduling process improvements.
- Effectively communicate data trends and expected outcomes to leadership, including senior management.
What they're looking for
- High school diploma or equivalent.
- 2+ years of forecasting experience.
- 3+ years of Excel experience with strong knowledge of formula definitions.
- Detail-oriented with strong problem-solving, analytical and time-management skills.
Nice to have
- Bachelor’s degree preferred.
- Experience with workforce management scheduling software preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Workforce Management Forecaster
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of Uline. As a Workforce Management Forecaster, you'll use data-driven insights to guide workforce planning for Customer Service teams across Uline’s 15 North American locations. Join a high-performing team that takes pride in accuracy and ensures we deliver a best-in-class customer experience.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Develop and maintain forecasts for 1000+ Customer Service employees, ensuring teams are staffed to meet customer demand.
Analyze customer demand, order volume and sales trends using weighted averages, indexing, seasonality and trend analysis to guide staffing plans.
Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
Conduct root cause analyses to identify workforce management forecasting and scheduling process improvements.
Effectively communicate data trends and expected outcomes to leadership, including senior management.
Minimum Requirements
High school diploma or equivalent. Bachelor’s degree preferred.
2+ years of forecasting experience. Experience with workforce management scheduling software preferred.
3+ years of Excel experience with strong knowledge of formula definitions.
Detail-oriented with strong problem-solving, analytical and time-management skills.
Benefits
Complete health, dental and vision coverage and 401(k) with 6% match starting day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
Company
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