Sonova·9 days ago
9 days ago
Workforce Manager, Customer Success | REMOTE
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What you'll do
- Lead workforce forecasting, capacity planning, and real-time management for the Customer Success team
- Drive data-driven staffing decisions
- Collaborate with cross-functional teams
What they're looking for
- Expertise in workforce management
- Experience with Calabrio Workforce Management
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are recruiting a Workforce Manager, Customer Success to lead workforce forecasting, capacity planning, and real-time management for our Customer Success team. You will drive data-driven staffing decisions and collaborate with cross-functional teams. Ideal candidates bring significant experience in workforce management within contact centers or customer service environments.
Skills
- calabrio workforce management
- workforce forecasting
- capacity planning
- scheduling
- real-time workforce management
- performance reporting
- workforce utilization analysis
- root-cause analysis
- workforce dashboards
- advanced excel
- contact center operations
- contact-center metrics
- cross-functional leadership
- stakeholder communication
- tableau
- sql
- webex contact center
- data-driven decision making
- process optimization
- training coordination
- coaching coordination
Company
Sonova
city, United States of America
Company facts come from this company's own listings. We only show what the postings themselves carry.