Workplace Solutions - Team Lead, Equity Plan Management

JP Morgan Workplace Solutions are currently seeking and Equity Plan Management Team Lead, the aim of the role will involve providing leadership, coaching and development. As well as offer guidance, instruction and direction regarding the service delivery to corporate client. The successful candidate will deliver effective communication and collaboration with the wider business to maximise quality of service. Motivate the team to use their knowledge and skills to achieve the shared common goals.

Responsibilities
Lead an Equity Plan Management team, who will be responsible for customer satisfaction and task deliverables.
Develop a strategy the team will use to reach its goal.
Monitor development status and provide/organise any training that team members need.
Communicate clear instructions to team members.
Gather, listen actively to team members' feedback and address concerns
Monitor team members' performance to ensure high level of quality in service delivery
Actively manage and supervise a portfolio of companies operating employee share plans within a team framework.
Manage the flow of day-to-day operations for the team including events and all recurring tasks
Interact with clients on operational transactions related to their share plan program in case of any escalation
Ensure the timely processing of operational transactions, including data management, reconciliation, processing, reporting and
problem solving.
Liaising with the client implementation team and on boarding of new clients to Global Shares software system as required.
Organize, develop and maintain procedural and process documentation related to client companies’ program(s) to ensure
accurate transaction processing and minimize risk.
Monitor, maintain and report on key information on each client’s revenue and profitability.
Ensure and continue to enhance customer satisfaction to the highest standards measured the customer satisfaction survey
Take an active role of coordination, support and collaboration with other business areas
Assume responsibility to ensure user acceptance testing and regression testing is effective and carried out as required
Assist in identifying new system tools and enhancements to existing systems functionalities
Client liaison, business development, client presentations
Identify innovative client solutions and liaise with Product to contribute to effective and efficient software enhancements
Liaise with IT Support regarding any escalations related to processing and software execution problems for the team and clients
Provide regular reporting on team’s work.
Supporting internal projects across multiple teams and support other teams as required
Liaising with Third Party vendors as required
Active work with HR, use of HR tools and carry out general HR activities.

Required Qualifications, Skills and Abilities 
Proven natural leadership skills
Excellent communication & listening skills
Proven numeric skills with focus on data analysis
Standardisation, streamlining of processes and appropriate documentation
Good and preferably advanced Excel skills
Demonstrate problem solving skills with an ability to be innovative & pro- active to achieve high efficiency and profitability
Self-motivating and resilience to fast-paced environment, manage priorities adhering to tight deadlines

Preferred Qualifications, Skills and Abilities 
Third level degree in Business/Finance or equivalent experience preferred