Workplace Specialist

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title: Workplace Specialist

Location: Chennai

Work: 6 Days in office

About the Role

We are seeking a highly professional and customer-focused Workplace Specialist to deliver an exceptional workplace experience for employees, visitors, and business stakeholders. The role requires strong communication skills, a hospitality mindset, and the ability to manage workplace operations while coordinating with facilities and vendor teams to ensure seamless day-to-day office functioning.

The ideal candidate will have experience in workplace experience, front-of-house operations, hospitality, premium office environments, or corporate workplace management, with a proven ability to engage stakeholders at all levels.

Key Responsibilities

• Serve as the primary point of contact for workplace-related queries, requests, and escalations.
• Deliver a best-in-class workplace experience for employees, visitors, and leadership teams.
• Build strong relationships with internal stakeholders and ensure workplace services align with business needs.
• Coordinate with facilities, housekeeping, security, food services, and other vendors to maintain high workplace standards.
• Monitor workplace operations and proactively identify opportunities to enhance employee experience and service delivery.
• Support office events, leadership visits, townhalls, employee engagement activities, and special workplace initiatives.
• Manage visitor experience, meeting room operations, workspace readiness, and office occupancy requirements.
• Conduct regular workplace audits and ensure adherence to health, safety, and operational standards.
• Track service-level performance and coordinate issue resolution with relevant teams.
• Prepare workplace reports, operational updates, and stakeholder communications as required.
• Partner closely with facilities management teams to ensure smooth execution of operational activities.

Required Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or a related field.
• 3–7 years of experience in workplace experience, hospitality operations, client servicing, office operations, facilities coordination, or customer experience roles.
• Exceptional verbal and written communication skills.
• Strong stakeholder management and relationship-building capabilities.
• Proven ability to operate in a fast-paced, client-facing environment.
• Excellent problem-solving, organizational, and multitasking skills.
• Proficiency in Microsoft Office applications.

Preferred Profile

• Experience supporting premium corporate workplaces, managed office environments, hospitality, or employee experience functions.
• Strong customer-service orientation with a proactive and solution-driven approach.
• Ability to confidently interact with senior leadership and business stakeholders.
• Experience coordinating cross-functional teams, vendors, and workplace service providers.
• Professional presence with a strong focus on service excellence and workplace hospitality.

Key Competencies

• Communication & Presentation Skills
• Stakeholder Management
• Customer/Employee Experience
• Workplace Operations
• Vendor Management
• Problem Solving
• Attention to Detail
• Collaboration & Teamwork

Ideal Candidate: Someone with a strong hospitality and workplace experience mindset, accustomed to managing premium workplace environments and engaging with senior stakeholders, while effectively coordinating facilities and operational teams behind the scenes.

Location:

On-site –Chennai, TN

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.