X86 systems - On site resident Field Technical Support & Tech Consulting

X86 systems - On site resident Field Technical Support & Tech Consulting

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Job Description:

   

How you will make your mark: 
•    Provide Level 1 technical support for incidents related to X86 servers for hardware and software.
•    Troubleshoot and resolve basic system issues, escalating to engineering teams when necessary.
•    Apply patches, firmware updates, and collaborate applying software upgrades in coordination with customer change management processes

•  Collaborate in incidents follow up and documentation

•     Execute servers Add-on as requested and agreed with customer
•    Register and control systems hardware and software inventories, including licenses, users, etc.
•Apply continuous systems monitoring 
•    Participate in customer review meetings and contribute to continuous service improvement initiatives.
•    Work closely with HPE internal and external teams, including engineering, product support, and account management.
•    Share knowledge and best practices with peers and contribute to internal knowledge bases.

What you need to bring:

About You
•    Bachelor's degree in Computer Science, Engineering, or related field.
•    2+ years of experience supporting hardware and software for X86 servers in enterprise environments. A plus with knowledge of HPE Proliant systems
•    Experience supporting OS Windows server, Linux and Networking concepts

•    Excellent troubleshooting, communication, and customer service skills.
•    Excellent communication skills in English language.
•    Availability to work extended rotating shifts

Nice to have:

Familiarity with ITIL processes (Incident, Problem, Change Management).
ITIL Foundation or higher
HPE ProLiant Compute
HPE Storage
HPE Networking

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#mexico

#operations

Job:

Services

Job Level:

TCP_01

    

    

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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