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Jobs / Customer Support Specialist in United States of America
6 days ago
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Searhc·6 days ago
6 days ago

Youth Residential Support Specialist

Juneau, United States of AmericaMid · 2-5 yearsCustomer Support Specialist

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Must-have skills for this role

  • teaching family model
  • behavioral health interventions
  • crisis intervention
  • conflict deescalation

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Using the Teaching Family Model, provide behavioral health interventions and teach skill development including effective communication, positive social interaction, problem solving, decision making, and anger management to families, individual clients and groups as defined in the treatment plans.
  • Maintain consistent program and activity structure. Provide therapeutic limits.
  • Demonstrate effective problem-solving skills and good active listening.
  • Use approved strategies to prevent aggressive behavior and to deescalate volatile situations.
  • Demonstrate basic understanding of co-occurring disorders and the interrelationship of substance abuse and mental health.
  • Utilize teaching techniques and interventions according to the Teaching Family Model and other common treatment modalities and effectively engage the clients within the treatment process.
  • Understand, utilize, teach and implement motivational systems.
  • Plan, supervise and document daily activities that meet therapeutic goals.
  • Provide ongoing monitoring and interventions to ensure client safety and immediately inform supervisor of any crisis or unsafe situation.
  • Document daily progress notes in a timely manner, which meet agency standards and state and federal regulations.
  • Must be able to engage in moderate physical recreational activities that support recovery.
  • Establish and engage in professional collaboration within SEARHC and relevant community entities.

What they're looking for

  • High school diploma or equivalent.
  • Qualified Addiction Professional (QAP) certification or ability to obtain within 3 years of hire.
  • Must achieve the Teaching Family Certification within 1 year of hire (RSS working solely overnight shifts are exempt from this requirement.)
  • Basic Life Support (BLS) within 45 days of hire.
  • First Aid within 45 days of hire.
  • Current and valid state of Alaska Driver’s License.
  • Must be at least 21 years of age.

Nice to have

  • Preferred - 1 year of experience working with emotionally and/or behaviorally disturbed youth.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Pay Range:$25.00 - $30.04

This position is responsible for providing strength-based treatment and behavioral interventions according to the Teaching Family Model and the individualized treatment plans for youth experiencing significant emotional and behavioral difficulties

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Shift Details

  • 24/7/365

  • Rotating shifts

  • Shifts include days, evenings, nights, weekends, and holidays

Key Essential Functions and Accountabilities of the Job 

  • Using the Teaching Family Model, provide behavioral health interventions and teach skill development including effective communication, positive social interaction, problem solving, decision making, and anger management to families, individual clients and groups as defined in the treatment plans.

  • Maintain consistent program and activity structure. Provide therapeutic limits.

  • Demonstrate effective problem-solving skills and good active listening.

  • Use approved strategies to prevent aggressive behavior and to deescalate volatile situations.

  • Demonstrate basic understanding of co-occurring disorders and the interrelationship of substance abuse and mental health.

  • Utilize teaching techniques and interventions according to the Teaching Family Model and other common treatment modalities and effectively engage the clients within the treatment process.

  • Understand, utilize, teach and implement motivational systems.

  • Plan, supervise and document daily activities that meet therapeutic goals.

  • Provide ongoing monitoring and interventions to ensure client safety and immediately inform supervisor of any crisis or unsafe situation.

  • Document daily progress notes in a timely manner, which meet agency standards and state and federal regulations.

  • Must be able to engage in moderate physical recreational activities that support recovery.

  • Establish and engage in professional collaboration within SEARHC and relevant community entities.

  • Other duties as assigned to meet program, clinic, departmental and organizational goals.

  • Shifts are 24/7. This includes days, evenings, nights, weekends, and holidays.

Additional Details:

Education, Certifications, and Licenses Required 

  • High school diploma or equivalent. 

  • Qualified Addiction Professional (QAP) certification or ability to obtain within 3 years of hire. All training for the QAP certification process will be provided and funded by SEARHC.

  • Must achieve the Teaching Family Certification within 1 year of hire (RSS working solely overnight shifts are exempt from this requirement.)

  • Basic Life Support (BLS) within 45 days of hire. Training will be provided.

  • First Aid within 45 days of hire. Training will be provided.

  • Current and valid state of Alaska Driver’s License.

  • Must be at least 21 years of age. 

Experience Required

  • Preferred - 1 year of experience working with emotionally and/or behaviorally disturbed youth.

Knowledge of 

  • Teamwork. 

 

Skills in 

  • Verbal and written communication. 

  • Skill, aptitude, and experience in child and youth care. 

  • Skills/competence in basic outdoor recreational activities. 

Ability to 

  • Implement training, actively participate in consultation services, including receiving and implementing feedback.

  • Act as a positive role model for youth and family. Provide appropriate and respectful care, support, structure, and guidance for youth and family development.

  • Apply the basic principles of child development, behavioral health, and crisis intervention.

  • Understand the indicators of child abuse, neglect, and mandatory reporting laws.

  • Understand of cultural issues in the treatment process. Possess ability to use cultural differences to enhance treatment.

  • Be sensitive to the unique needs of emotionally and behaviorally disturbed clients and their families.

  • Follow written protocols from medical, supervisory, and clinical personnel.

  • Learn, understand, and implement professional boundaries. 

  • Maintain confidentiality. 

Position Information:

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! 

Company

Searhc
Juneau, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Searhc's careers site·first seen 14 Sept 2026·last verified 14 Sept 2026·How we source jobs

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