Zoo Experience and Education Team Leader
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What you'll do
- Lead and develop a team of Zoo Hosts
- Ensure the delivery of engaging educational experiences and outstanding guest service standards
- Support the day-to-day operation of guest-facing zoo activities
- Coordinate resources
- Develop team capability
- Help drive operational excellence across the department
What they're looking for
- A genuine passion for wildlife, conservation, and public education
- Previous leadership, supervisory, or team coaching experience within a guest-facing environment
- Excellent communication and presentation skills, with confidence delivering talks to groups and large audiences
- Strong people leadership skills, including motivating, developing, and supporting teams
- The ability to provide both positive recognition and constructive performance feedback
- Excellent organisational skills with the ability to prioritise effectively in a fast-paced environment
- A proactive and solutions-focused approach to operational challenges
- Strong commitment to health and safety, guest experience, and professional standards
Nice to have
- Experience developing educational content, talks, activities, or visitor experiences would be advantageous
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
What you'll bring to the team
Zoo Experience and Education Team Leader
Location: Chessington World of Adventures, Leatherhead Road, Chessington, Surrey, KT9 2NE
Contract Type: Permanent, hourly paid
We are recruiting for a Zoo Experience & Education Team Leader to join our team at Chessington World of Adventures Resort. This exciting opportunity is ideal for a passionate and energetic leader who is committed to delivering exceptional guest experiences, inspiring others through wildlife education, and supporting conservation messaging across the Resort.
As a Zoo Experience & Education Team Leader, you will lead and develop a team of Zoo Hosts, ensuring the delivery of engaging educational experiences and outstanding guest service standards. Working closely with the Zoo Education & Experience Supervisor, you will support the day-to-day operation of guest-facing zoo activities, coordinate resources, develop team capability, and help drive operational excellence across the department.
This is a fantastic opportunity to combine your leadership skills with a passion for wildlife, education, and guest engagement while helping create unforgettable experiences for our visitors.
Qualifications & Experience
We're looking for someone who brings:
- A genuine passion for wildlife, conservation, and public education
- Previous leadership, supervisory, or team coaching experience within a guest-facing environment
- Excellent communication and presentation skills, with confidence delivering talks to groups and large audiences
- Strong people leadership skills, including motivating, developing, and supporting teams
- The ability to provide both positive recognition and constructive performance feedback
- Excellent organisational skills with the ability to prioritise effectively in a fast-paced environment
- A proactive and solutions-focused approach to operational challenges
- Strong commitment to health and safety, guest experience, and professional standards
- Experience developing educational content, talks, activities, or visitor experiences would be advantageous
Benefits
- ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more…
Pay Range
GBP £12.80/Hr.Company
Company facts come from this company's own listings. We only show what the postings themselves carry.