ECS·1 day ago
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2nd line Service Desk Team Leader
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What you'll do
- Lead one of our 24/7 support teams
- Manage a group of IT and Network Engineers
- Ensure exceptional customer service
- Ensure SLA performance
What they're looking for
- Experience leading a 24/7 support team
- Experience managing IT and Network Engineers
- Proven track record in ensuring exceptional customer service
- Experience managing SLA performance
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
2nd line Service Desk Team Leader
Solihull, West Midlands
£40,000 + 20% Shift Allowance (£48,000 OTE)
Permanent 4 on / 4 off Shift Pattern
12-hour shifts (7am-7pm & 7pm-7am)
We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance click apply for full job details
Company
ECS
Solihull, United Kingdom
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