Level 2 Service Desk - Central London - Outside IR35 - 3 month initial contract at Hamilton Barnes, City of London, 3 Months, £200 per day
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What you'll do
- Provide 2nd line IT support for incidents and service requests across the organisation
- Carry out desktop support "walkabouts," attending end-user desks directly to resolve issues
- Troubleshoot and resolve hardware, software, mobile device, printer, and connectivity issues
- Install, configure, maintain, and deploy end-user devices and applications
- Support Microsoft Windows, M365, Active Directory, and endpoint services
- Take ownership of tickets through to resolution, prioritising and managing incidents in line with SLAs
- Support onboarding, offboarding, access management, and technology refresh programmes
What they're looking for
- 5 days per week on-site (non-negotiable)
- Confident carrying out desktop support walkabouts to end-user desks
- Self-sufficient troubleshooter, able to resolve issues independently
- Strong, proven 2nd line support knowledge
- ServiceNow experience essential (Problem and Service modules)
- Proven experience providing 2nd line, desktop, or end-user computing support in a busy organisation
- Strong knowledge of Microsoft Windows, M365, and desktop hardware support
- Experience with Active Directory and Microsoft Entra ID user administration
- Endpoint troubleshooting, including networking, Wi-Fi, and connectivity issues
- Excellent customer service and stakeholder communication skills
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Role Overview
An established healthcare organisation is seeking a 2nd Line IT Support Engineer to join their busy on-site IT function. This role provides hands-on technical support across a large, complex site, resolving incidents and service requests while maintaining smooth day-to-day operations. The team is based on the administrative corridor and does not enter clinical/ward areas. It's a great opportunity for someone with strong 2nd line/desktop support experience who thrives in a fast-paced, service-driven environment.
Key Responsibilities
- Provide 2nd line IT support for incidents and service requests across the organisation
- Carry out desktop support "walkabouts," attending end-user desks directly to resolve issues
- Troubleshoot and resolve hardware, software, mobile device, printer, and connectivity issues
- Install, configure, maintain, and deploy end-user devices and applications
- Support Microsoft Windows, M365, Active Directory, and endpoint services
- Take ownership of tickets through to resolution, prioritising and managing incidents in line with SLAs
- Support onboarding, offboarding, access management, and technology refresh programmes
Must-Haves
- 5 days per week on-site (non-negotiable)
- Confident carrying out desktop support walkabouts to end-user desks
- Self-sufficient troubleshooter, able to resolve issues independently
- Strong, proven 2nd line support knowledge
- ServiceNow experience essential (Problem and Service modules)
Essential Skills/Experience
- Proven experience providing 2nd line, desktop, or end-user computing support in a busy organisation
- Strong knowledge of Microsoft Windows, M365, and desktop hardware support
- Experience with Active Directory and Microsoft Entra ID user administration
- Endpoint troubleshooting, including networking, Wi-Fi, and connectivity issues
- Excellent customer service and stakeholder communication skills
Contract Details
- Rate: £200/day
- Location: 5 days on-site, West London
- Duration: Initial 3 months, with a view to extend
- Start: ASAP
Company
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