Access Center Coordinator - EHS Access - Full Time
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What you'll do
- Initiate and coordinate registration and scheduling for new patient appointments.
- Documents all patient demographic, medical, financial, and referral information into Epic within compliance
- Triage incoming calls, and handle professionally
- Obtains all patient information required by the providers prior to an appointment
- Keeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System
What they're looking for
- High school diploma or GED
- 2 years of Health Care experience, or 2 years of contact center environment type of work
- Prior customer service work experience
- Ability to handle a high volume of calls and work in a fast-paced environment
Nice to have
- Epic Experience, Preferred
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Come work at the best place to give and receive care!
Job Description:
Monday - Friday 40 hours per week. Onsite at 1070 Holt Ave Manchester NH
Who We Are:
Elliot Health System’s Access and Command Center is the hub for connecting patients to where they need to be, when they need it. We offer a suite of services that meets our patients’ needs from new patient primary care scheduling, imaging scheduling, prior authorization and much more. If you are passionate about customer service, love to help people, and enjoy being part of a dynamic team, we’d love to have you join us! We offer a hybrid work schedule, a fun, collaborative environment, and an in-house trainer who can show you all you need to know!
About the Job:
Our Access Center Coordinator’s receive incoming phone calls and online requests from both patients and referring providers for multiple Practices, Specialties and departments interested in accessing care at Elliot Health System. The key role of the Patient Assistant Coordinator is to ensure that patients, referring providers and other customers receive timely, efficient, and high-quality service.
What You’ll Do:
Initiate and coordinate registration and scheduling for new patient appointments.
Documents all patient demographic, medical, financial, and referral information into Epic within compliance
Triage incoming calls, and handle professionally
Obtains all patient information required by the providers prior to an appointment
Keeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System
Who You Are:
High school diploma or GED
2 years of Health Care experience, or 2 years of contact center environment type of work, Required
Prior customer service work experience, Required
Specifically, in a contact/call center environment
Ability to handle a high volume of calls and work in a fast-paced environment
Epic Experience, Preferred
Why You’ll Love Us:
Health, dental, prescription, and vision coverage for full-time & part-time employees
Short term, long term disability, Accident insurance, & life insurance
Tuition Reimbursement
Referral bonuses
Accrued earned time for full-time & part-time employees
403b Retirement plans, with generous employer contributions
And more!
Work Shift:
Monday - Friday 40 hours per weekSolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
Company
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