Access Center Coordinator - Full Time
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What you'll do
- Serve as the first point of contact for patients and referring providers seeking appointments and services.
- Coordinate new patient registration and appointment scheduling across multiple practices and specialties.
- Accurately collect, enter, and maintain patient demographic, medical, financial, insurance, and referral information in EPIC and other systems.
- Answer incoming calls, triage inquiries, and route information appropriately using professional customer service techniques.
- Provide patients with information regarding practices, services, and appointment processes.
- Coordinate interpreter services and other patient support resources as needed.
- Obtain required documentation and information prior to appointments to support continuity of care.
- Ensure medical records and referral information are available to providers.
- Accurately document calls, referrals, messages, and scheduling updates.
- Provide service recovery and support effective communication with patients, providers, and referring offices.
- Maintain patient confidentiality and compliance with HIPAA requirements.
- Support department operations and assist with onboarding and training activities as needed.
What they're looking for
- High School diploma or equivalent.
- Minimum of two (2) years of medical office, healthcare, administrative support, or contact center experience.
- Prior direct customer service experience.
- Strong customer service and communication skills.
- Strong interpersonal and teamwork abilities.
- Ability to handle a high volume of calls in a fast-paced environment.
- Ability to manage confidential and sensitive information with discretion.
- Strong attention to detail and commitment to accuracy.
- Basic computer proficiency, including Microsoft Office applications.
- Data entry and information management skills.
- Ability to interpret patient and provider needs and take appropriate action.
Nice to have
- Associate degree.
- Experience using EPIC.
- Knowledge of referral triage processes.
- Understanding of insurance requirements and scheduling implications.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Come work at the best place to give and receive care!
Job Description:
Access Center Coordinator
Working high volume of take-home med authorizations
Full time - 40 hours/week - Monday thru Friday - 8:30am - 5:00pm
Hybrid w/ office hours in Nashua, NH
Who We Are:
Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center, a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence, we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.
About the Job:
The Access Center Coordinator serves as a central point of contact for patients and referring providers seeking access to care across Southern New Hampshire Health practices, specialties, and departments. This role is responsible for coordinating patient registration and appointment scheduling while delivering exceptional customer service in a fast-paced, telephone and technology-based environment. The coordinator ensures accurate documentation, efficient access to care, and a positive experience for patients and referral partners.
What You’ll Do:
Serve as the first point of contact for patients and referring providers seeking appointments and services.
Coordinate new patient registration and appointment scheduling across multiple practices and specialties.
Accurately collect, enter, and maintain patient demographic, medical, financial, insurance, and referral information in EPIC and other systems.
Answer incoming calls, triage inquiries, and route information appropriately using professional customer service techniques.
Provide patients with information regarding practices, services, and appointment processes.
Coordinate interpreter services and other patient support resources as needed.
Obtain required documentation and information prior to appointments to support continuity of care.
Ensure medical records and referral information are available to providers.
Accurately document calls, referrals, messages, and scheduling updates.
Provide service recovery and support effective communication with patients, providers, and referring offices.
Maintain patient confidentiality and compliance with HIPAA requirements.
Support department operations and assist with onboarding and training activities as needed.
Collaborate with internal teams to ensure timely and efficient patient access to care.
Perform additional duties as assigned.
Who You Are / Requirements:
Required Qualifications
High School diploma or equivalent.
Minimum of two (2) years of medical office, healthcare, administrative support, or contact center experience.
Prior direct customer service experience.
Strong customer service and communication skills.
Strong interpersonal and teamwork abilities.
Ability to handle a high volume of calls in a fast-paced environment.
Ability to manage confidential and sensitive information with discretion.
Strong attention to detail and commitment to accuracy.
Basic computer proficiency, including Microsoft Office applications.
Data entry and information management skills.
Ability to interpret patient and provider needs and take appropriate action.
Preferred Qualifications
Associate degree.
Experience using EPIC.
Knowledge of referral triage processes.
Understanding of insurance requirements and scheduling implications.
Why You’ll Love Us:
Southern NH Medical Center is a 5-time Magnet designated hospital
Health, dental, prescription, and vision coverage for full-time & part-time employees
Medical, dental, and vision coverage
Life insurance
Short- and long-term disability
Flexible Spending Accounts (FSA)
Competitive pay
Tuition Reimbursement
Nursing Student Loan Paydown Program
403(b) Retirement Savings Plan
Education & Paid training courses for continued career progression
Work Shift:
Full time - 40 hours/week - Monday thru Friday - 8:30am - 5:00pmHybrid w/ office hours in Nashua, NH
SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
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