Account Coordinator
Hyderabad, IndiaRemoteFull-timeMid · 2-5 years
About this role
We are looking for an experienced Help Desk Manager to join our team. As a Help Desk Manager, you will be responsible for leading and overseeing our overall technical support team with the main goal to provide exceptional customer service.
Your responsibilities:
• Manage the help desk team and evaluate performance
• Ensure customer service is timely and accurate daily
• Recruit, train and support help desk representatives and technicians
• Set specific customer service standards
• Contribute to improving customer support by actively responding to queries and handling complaints
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas of improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity
• Provide customer feedback to the appropriate internal teams, like product developers
Skill sets/experience we require:
• Proven work experience as a Help desk manager
• Hands on experience with help desk and remote control software Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented with a problem-solving attitude
• Excellent written and verbal communications skills
• Team management skills
Pedigree:
• Bachelor’s degree in Computer Science, Information Technology or relevant field