Account Coordinator

We are looking for an experienced Help Desk Manager to join our team. As a Help Desk Manager, you will be responsible for leading and overseeing our overall technical support team with the main goal to provide exceptional customer service.

 

•     Manage the help desk team and evaluate performance

•     Ensure customer service is timely and accurate daily

•     Recruit, train and support help desk representatives and technicians

•     Set specific customer service standards

•     Contribute to improving customer support by actively responding to queries and handling complaints

•     Establish best practices through the entire technical support process

•     Follow up with customers to identify areas of improvement

•     Develop daily, weekly and monthly reports on help desk team’s productivity

•     Provide customer feedback to the appropriate internal teams, like product developers

 

•     Proven work experience as a Help desk manager

•     Hands on experience with help desk and remote control software Solid technical background with an ability to give instructions to a non-technical audience

•     Customer-service oriented with a problem-solving attitude

•     Excellent written and verbal communications skills

•     Team management skills 

 

 

•     Bachelor’s degree in Computer Science, Information Technology or relevant field