NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in Germany
2 months ago
Apply with autofill
Apply with autofill
Bdainc·2 months ago
2 months ago

Account Director – NBA Licensed Merchandise (Non‑Apparel), Europe

Kissing, GermanyOn-siteSenior · 7-10 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at bdainc

How you compare FREE

?
Your scoreYour score: not yet known
→
34
Top 10%Top 10%: 34 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Germany.

PDF or DOCX · no account needed

Apply faster with autofill FREEbdainc uses Greenhouse - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

About this role

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.

Role Summary

The Account Director will lead commercial strategy, sales execution, and account development for NBA‑licensed non‑apparel merchandise across Europe. This role manages relationships with major big‑box retailers (e.g., Kaufland, Carrefour, El Corte Inglés) and specialist retailers (e.g., TAASS, Basketzone). The position is responsible for driving revenue growth, expanding distribution, and strengthening NBA brand presence through strategic account management, product leadership, and retail activation.

 

Key Responsibilities

Commercial Strategy & Revenue Growth

  • Develop and execute the European sales strategy for NBA‑licensed non‑apparel categories, including bags, accessories, home goods, and fan merchandise.
  • Achieve annual revenue, margin, and distribution targets across assigned accounts.
  • Identify new retail opportunities, category expansion areas, and market gaps across Europe.

 

Account Management

  • Serve as the primary commercial lead for big‑box retailers such as Kaufland, Carrefour, and MediaMarkt.
  • Manage specialist accounts including TAASS, Hoopshop, and other basketball‑focused or collectibles retailers.
  • Lead joint business planning, quarterly business reviews, and long‑range planning with each account.
  • Negotiate pricing, terms, promotions, and distribution agreements to maximize profitability and brand visibility.

 

Category & Product Leadership

  • Collaborate with product development and licensing teams to influence assortments tailored to European markets.
  • Provide insights on consumer trends, competitor activity, and category performance.
  • Guide forecasting, demand planning, and inventory management to ensure strong in‑stock performance.

 

 

Retail Activation & Marketing

  • Work with marketing teams to develop retailer‑specific activation plans, including in‑store displays, digital campaigns, and seasonal promotions.
  • Ensure consistent NBA brand representation across all retail touchpoints.
  • Support sell‑through via product launches, fan‑engagement initiatives, and cross‑category promotions.

 

Cross‑Functional Leadership

  • Partner with operations, logistics, finance, and licensing teams to ensure seamless execution.
  • Provide leadership and mentorship to regional sales managers or account executives (if applicable).
  • Represent the company at trade shows, distributor meetings, and NBA‑related events across Europe.

 

Qualifications & Experience

  • 7–10+ years of commercial experience in consumer products, licensing, sporting goods, toys/collectibles, or related categories.
  • Proven success managing major European retailers, including Amazon, big‑box and specialist accounts.
  • Experience working with licensed brands or entertainment IP strongly preferred.
  • Strong negotiation skills and a track record of delivering revenue and margin growth.
  • Deep understanding of European retail landscapes and consumer behaviour.
  • Ability to travel across Europe as required.

 

Skills & Competencies

  • Strategic thinker with strong commercial instincts.
  • Excellent relationship‑builder with senior retail stakeholders.
  • Data‑driven decision‑maker with strong analytical skills.
  • Entrepreneurial mindset with the ability to identify and capitalize on new opportunities.
  • Strong communication, presentation, and influencing skills.
  • Passion for basketball, sports culture, or entertainment licensing is a plus.

 

Success Measures

  • Revenue and margin growth across assigned accounts.
  • Expansion of NBA product distribution across Europe.
  • Improved sell‑through and category performance at key retailers.
  • Strengthened retailer partnerships and increased NBA brand visibility.
  • Effective execution of product launches and retail activation programs.

 

 

We are pleased to share the base salary range for this position is €65,000 to €75,000. If you are hired at BDA, your compensation will be determined by factors such as skills, education, and experience, while also taking internal equity and pay fairness into account. In the spirit of transparency, the range listed represents the full base salary range for the role, with starting salaries typically set within this range to allow room for growth over time. Certain revenue-generating positions may be eligible for incentive compensation. 

 

 

 #LI-Onsite

#LI-LG1

 

BDA is more than a workplace - it’s a family. For more than four decades we’ve promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, the bold, the creative and the unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise.
 
BDA Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Connect With Us! Not ready to apply? Connect with us for general consideration.
For more information:
www.bdainc.com
 
 
For information about BDA's privacy policy for job applicants click here.
Must be 18 years or older to apply.

Company

Bdainc
Kissing, Germany

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Bdainc's careers site·first seen 17 Jul 2026·last verified 8 Sept 2026·How we source jobs

Similar jobs

  • Director of Agency Operations at icfBerlin Germany (DU01), Germany–match not yet calculated
  • Head of AI & Data (m/w/d) at es-groupBerlin, Germany–match not yet calculated
  • Local Study Associate Director (LSAD), Cell Therapy (m/f/d) - Field Based at AstraZenecaHamburg, Germany–match not yet calculated
  • AI and Experience Orchestration Director at genesysGermany–match not yet calculated
  • Director Marketing (all genders) - GPORTAL (Ociris GmbH) at contaboRemote (Germany)–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in Germany
  • Customer Service Representative jobs in Germany
  • Customer Service Team Lead jobs in Germany
  • Call Center Agent jobs in Germany
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom