Advisory Consultant, DEX

Hiring Manager- Max Sanna

Recruiter- Chloe Joyce

Advisory Consultant, DEX

Join us as an Advisory Consultant – DEX to do the best work of your career and make a profound social impact.

What You'll Achieve

As an Advisory Consultant – DEX, you will combine strategic advisory expertise with hands-on Nexthink platform delivery to help enterprise customers maximise the value of their Digital Employee Experience investments. You will partner with executive stakeholders across EMEA to define DEX strategy, lead Nexthink implementation and platform ownership, establish governance, and deliver measurable improvements in employee experience, productivity, and operational efficiency — bridging the gap between strategic vision and technical execution across every customer engagement.

You will:

• Define and deliver DEX Experience Management Strategies — conducting maturity assessments, facilitating executive workshops and governance forums, and leveraging Nexthink telemetry, experience analytics, employee sentiment, and ServiceNow operational data to translate findings into prioritised roadmaps, Success Plans, Value Trackers, and measurable business outcomes.
• Own and deliver the Nexthink platform end to end — leading Infinity and/or V6 implementation, tenant configuration, Collector deployment, NQL-based dashboards and investigations, integrations (ServiceNow, Entra ID, collaboration connectors), Remote Actions (PowerShell/Bash), Amplify workflows, Campaigns, and ongoing platform lifecycle management.
• Deliver the DEX Experience Management Office flagship offer — including platform implementation and MSP licensing, experience strategy and governance with persona definitions, sentiment surveys and proactive insights reporting with prioritised opportunities backlogs, and IT operations optimisation including software licensing and hardware cost-savings analysis.
• Translate Nexthink insights into executive-ready outcomes — developing and presenting value realisation reporting demonstrating experience improvements, productivity gains, operational efficiencies, cost optimisation opportunities, and DEX maturity progression to executive sponsors and cross-functional stakeholders.
• Drive practice growth and portfolio value — supporting pre-sales activities and solution scoping, identifying cross-sell opportunities across ServiceNow Digital Workplace, AI Productivity, PC Optimisation, Workplace AI, and Security Services, and contributing to methodology refinement and continuous improvement of DEX service delivery.

Take the First Step Towards Your Dream Career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

• Nexthink certifications with deep hands-on experience across the Nexthink platform including Infinity and/or V6 implementation, administration, dashboards, investigations, NQL, Campaigns, experience scoring, Flow, Remote Actions (PowerShell/Bash/JSON/JavaScript), and platform lifecycle management.
• Proven experience leading DEX Experience Management programmes, including maturity assessments, governance frameworks, Success Plans, Value Trackers, strategic roadmaps, and value realisation reporting with the ability to translate Nexthink telemetry and experience analytics into strategic recommendations and measurable business outcomes.
• Strong customer-facing consulting, executive communication, stakeholder management, and workshop facilitation skills with the ability to influence senior stakeholders and cross-functional teams to drive alignment, prioritisation, and outcomes.
• Experience with Nexthink integrations (ServiceNow, identity and collaboration connectors), Collector deployment across endpoint and VDI environments, and familiarity with ServiceNow ITSM processes and data.
• Strong DEX, EUC, Workplace Technology, IT Operations, ITSM, Service Delivery, Digital Workplace, or Employee Experience consulting experience with proven customer-facing advisory delivery.

Desirable Requirements

• Experience within a Modern Workplace or Digital Workplace consulting practice; exposure to AI-driven workplace solutions including Copilot, Nexthink Spark, Now Assist, Virtual Agents, or Agentic AI use cases; experience with Adoption & Change Management methodologies.
• ITIL certification or strong ITIL process knowledge; experience with Dell endpoint and EUC solutions; familiarity with Employee Experience Measurement tools and approaches such as Voxxify.

Here's Our Story; Now Tell Us Yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 15 September 2026

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.