Analyst, HR Ops - EDM

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

The future of HR Operations is being redefined at Baxter. Across the company, HR is unlocking new ways to deliver value — not just through processes, but through experiences that empower people and build confidence. This is a moment of transformation, and HR Operations is at the center of it.

We are shaping a world‑class HR Operations organization that blends scale, precision, and innovation. By harnessing technology and process excellence, we are creating solutions that strengthen compliance, accelerate change, and elevate the employee journey. Joining Baxter means stepping into a role where your expertise will influence how HR operates globally and helps define what great looks like.

Summary:

This HR Analyst role focuses on handling escalated employee inquiries and complex Workday transactions, ensuring accurate and efficient end‑to‑end HR operations across onboarding, employee movements, and exits. The position monitors service delivery through queue performance and SLA tracking while supporting quality assurance and continuous improvement of customer experience. It partners closely with HRBPs and cross-functional teams to resolve complex cases, maintain data integrity, and contribute to reporting, audits, and system enhancements. Additionally, the analyst drives knowledge management, and promotes process improvements through insights, documentation, and team collaboration.

Essential Duties and Responsibilities:

• Handle escalated Tier 1 inquiries requiring deeper investigation.
• Monitor queue performance and SLA compliance.
• Coach and mentor junior analysts on customer service best practices.
• Identify trends in employee inquiries and recommend knowledge base updates.
• Collaborate with HRBPs to resolve complex employee concerns.
• Support quality assurance by reviewing call/chat interactions.
• Contribute to FAQ and knowledge article development.
• Lead team huddles and share process updates.
• Process complex Workday transactions and handle escalations.
• Manage end-to-end HR operations (onboarding, movements, exits).
• Support Workday data integrity, audits, and reporting.
• Create and maintain employee documentation and records.
• Support system enhancements, UAT, and automation initiatives.
• Maintain and update SOPs and knowledge articles.
• Help team with decision making and process improvement ideas.
• Liaise with HRBPs and onshore partners on complex cases.

Qualifications:

• Excellent verbal and written communication skills in English are required
• Proven customer service experience with issue resolution track record
• Experience handling escalations and difficult conversations
• Strong knowledge of HR policies and employee lifecycle
• Proficiency with ticketing systems and queue management

Education and/or Experience:

• Graduate/Degree in Business Administration, HR, or related field
• Experience: 6 months - 2 years in HR Operations

What we offer:

• Permanent contract after 3-months'
• Competitive salary
• Annual bonus
• Medical Care
• Life Insurance
• Christmas bonus
• Co-financing for corrective glasses and lenses
• Newborn baby bonus ( one-off benefit )
• Employee Stock Purchase Program ESP
• PPE program with very attractive conditions available for each employee after 3 months.
• Holiday allowance
• Theater tickets at a reduced price
• Educational support: fully covered language courses (English or other languages according to business needs), financial certifications (ACCA, CIMA).
• 2 additional days off (conditional)
• Employee referral program
• Multisport card
• Cafeteria-style plan ( 300 PLN net monthly)
• Employee referral program
• Annual Award related to Baxter’s Global Cultural Values
• Lifelong learning opportunity: Possibilities for development on a personal and professional level
• Friendly atmosphere.
• Hybrid working model ( 3 days on Site)
• Attractive office location, next to the PKP Powiśle station.
• PPE program with very attractive conditions available for each employee after 3 months.
• Working for a global pharma/med tech leader.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The minimum salary for this position is 112 000,00 PLN annually. Your initial pay could be at the minimum or higher based on skills and expertise, experience, and other relevant factors, all of which are subject to change. This position may also be eligible for competitive benefits, discretionary bonuses, and/or long-term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

At Baxter, this role is more than a position in HR Operations — it is a chance to be part of Baxter’s global transformation. As we redefine how HR delivers value, your expertise will support processes, strengthen compliance, and elevate employee experience across regions. The work you do here will not only drive operational excellence but also set new benchmarks for what great looks like in HR. At Baxter, you will grow, contribute, and leave a lasting mark on the future of our people and our business.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.