DHL·11 days ago
11 days ago
Operations Manager, EMEA
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What you'll do
- Manage operations across the EMEA region
- Oversee customer service management and service recovery
- Handle logistics, supply chain, and freight forwarding processes
- Manage capacity, schedules, and vendor/supplier relationships
- Drive continuous improvement, KPI management, and root cause analysis
- Lead, coach, and manage cross-functional and matrix teams
What they're looking for
- operations management
- customer service management
- logistics management
- supply chain management
- freight forwarding
- english fluency
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
What makes DHL great? Our people! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. DHL Global Forwarding is committed to maintaining an e...
Skills
- operations management
- customer service management
- logistics management
- supply chain management
- freight forwarding
- kpi management
- root cause analysis
- continuous improvement
- performance management
- capacity planning
- schedule management
- service recovery
- data analysis
- stakeholder management
- team leadership
- coaching
- matrix management
- vendor management
- supplier management
- cross-functional collaboration
- change management
- process improvement
- english fluency
Company
DHL
Warsaw, Poland
Company facts come from this company's own listings. We only show what the postings themselves carry.