Analyst II - Corporate Solutions
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What you'll do
- Software design, development, and maintenance of enterprise applications (40%)
- Planning, development, and support for enterprise applications such as document/content management, print/fax/scan platforms, DocuSign , D365, digital signage, marketing automation, and CRM systems
- Building and maintaining interfaces between these systems and other enterprise platforms
- Provide training and coaching to other members of the IT department (including Analysts I and II)
- Identifying, analyzing, escalating, and resolving critical initiative risks and issues
- Defining and communicating project standards and guidelines around the applications and workflows
- Planning and analyzing software strategies & solutions through functional and technical expertise, including managing upgrades (40%)
- Participating in implementing technical infrastructure, including networks, platforms, servers, door/security systems, enterprise enabling, application enabling, security, and operations management
- Documenting system requirements, release notes, test plans, training documentation, etc. as required by our project delivery methodology
- Interacting directly with team members, business stakeholders, and end-users to identify solutions (20%)
- Working with end-users to help them understand defined workflows and system functionality
- Working with end-users and other team members to identify when new workflows or functionality is required to meet their individual needs
What they're looking for
- Bachelor's degree or 6 years of related experience, or an equivalent combination of education and experience
- Minimum of 3 years of work experience in an IT application development or systems administration role
- Experience supporting enterprise applications such as document/content management, print/fax/scan platforms, e-signature tools (e.g., DocuSign ), CRM or marketing automation platforms, security/door badge systems, security camera platforms, or digital signage systems
Nice to have
- Software development experience with Microsoft tools (e.g., .NET Framework, C#, ASP.NET, SQL Server) beneficial
- Experience with Microsoft Dynamics 365, SQL Server, SSIS, IIS, SharePoint Server, and/or integration platforms not required but beneficial
- Experience with process improvement initiatives
- Healthcare experience a plus
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.
At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.
With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.
Benefits:
• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Primary Purpose
The Systems Analyst II is a generalist role within the Corporate Solutions team, responsible for the build, test, implementation, and maintenance of business systems that support the enterprise. This position supports a broad portfolio of applications and infrastructure outside of the core clinical EHR, including document and content management, print/fax/scan platforms, physical security and door-access systems, e-signature (DocuSign), Microsoft Dynamics 365, digital signage, marketing automation, and CRM applications. The role also contributes to interfaces between these systems and other enterprise platforms, and is involved with SQL Server infrastructure from a planning perspective as well as basic database administration.
Major Responsibilities
Software design, development, and maintenance of enterprise applications (40%)
Planning, development, and support for enterprise applications such as document/content management, print/fax/scan platforms, DocuSign, D365, digital signage, marketing automation, and CRM systems
Building and maintaining interfaces between these systems and other enterprise platforms
Provide training and coaching to other members of the IT department (including Analysts I and II)
Identifying, analyzing, escalating, and resolving critical initiative risks and issues
Defining and communicating project standards and guidelines around the applications and workflows
Planning and analyzing software strategies & solutions through functional and technical expertise, including managing upgrades (40%)
Participating in implementing technical infrastructure, including networks, platforms, servers, door/security systems, enterprise enabling, application enabling, security, and operations management
Documenting system requirements, release notes, test plans, training documentation, etc. as required by our project delivery methodology
Interacting directly with team members, business stakeholders, and end-users to identify solutions (20%)
Working with end-users to help them understand defined workflows and system functionality
Working with end-users and other team members to identify when new workflows or functionality is required to meet their individual needs
Coordinating with other support and technical teams within the organization (e.g., compliance, facilities/security, marketing)
Ensuring that every business customer who approaches IT has a positive experience
Focusing on continuous improvement within the IT department
All other duties as assigned
Minimum Education and Experience
Bachelor's degree or 6 years of related experience, or an equivalent combination of education and experience
Minimum of 3 years of work experience in an IT application development or systems administration role
Experience supporting enterprise applications such as document/content management, print/fax/scan platforms, e-signature tools (e.g., DocuSign), CRM or marketing automation platforms, security/door badge systems, security camera platforms, or digital signage systems
Software development experience with Microsoft tools (e.g., .NET Framework, C#, ASP.NET, SQL Server) beneficial
Experience with Microsoft Dynamics 365, SQL Server, SSIS, IIS, SharePoint Server, and/or integration platforms not required but beneficial
Experience with process improvement initiatives
Healthcare experience a plus
Minimum Knowledge, Skills, and Abilities (KSA)
Knowledge of multi-tier application design and concepts
Familiarity with database design and usage
Strong analytical, organizational, and problem-solving skills
Strong communication skills and the ability to interact with all levels of the organization
Ability to maintain composure and clarity of thought under pressure
Proven success contributing to a team-oriented environment
Desire to identify and drive change initiatives within an organization
Interpersonal flexibility
Familiarity with system integration concepts (e.g., APIs, HL7, or similar data-exchange standards) helpful
If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.
The compensation for this role includes a base pay range of $67,953.60 - $101,930.40, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Company
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