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Jobs / Customer Service Manager in France
17 days ago
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Edwards·17 days ago
17 days ago

Area Director, South East France, Transcatheter Heart Valve (THV) (m/w/d)

Field, FranceFull-timeRemoteSenior · 15+ yearsCustomer Service Manager

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Must-have skills for this role

  • sales
  • people management
  • medical devices
  • financials

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Leads territory managers and field clinical specialists to achieve commercial and financial goals through an integrated approach aligned with Edwards, THV, and country business strategies
  • Accountable for financial performance (sales and OPEX) and planning processes, talent pipeline, and people leadership decisions, including organizational structure and allocation of resources
  • Operates and performs in complex commercial and clinical environments, by demonstrating strategic customer engagement (clinical and non-clinical) and account management, Regulatory, Market Access and Medical Affairs fluency and C-suite fluency.
  • Engages and develop solid long-term relationships with KOLs
  • Attends sales meetings and company organized training sessions.
  • Attends national and international medical/scientific congresses
  • Other incidental duties

What they're looking for

  • Bachelor's Degree in related field (preferably economics or engineering)
  • Minimum of 15 years of sales experience, with a strong track record in driving growth and achieving targets.
  • Previous sales and people management experience of at least 6 years, with proven track record of creating and managing high-performing sales teams.
  • Extensive medical devices industry experience
  • Knowledge of the interventional cardiology therapy and market is an asset
  • Financials, Medical Affairs, Marketing, Market Access, Regulatory fluency
  • Stakeholder management, ability to engage with C-suite as well as clinical and non-clinical stakeholders within hospitals
  • Proven track record of ability to engage and nurture relationships with KOLs
  • French native, Fluent in English
  • Primary Location Rhône-Alpes, PACA, Occitanie
  • Ability to travel up to 50% depending on territory needs.

Nice to have

  • Knowledge of the interventional cardiology therapy and market is an asset

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Aortic stenosis impacts millions of people globally, yet it remains under-diagnosed and under-treated. Edwards’ groundbreaking work in transcatheter aortic heart valve replacement (TAVR) pioneered a life-changing solution for patients.  

Our Transcatheter Heart Valve (THV) business unit continues to partner with Heart Teams to transform patient care with devices supported by solid clinical evidence. Edwards THV’s driving force is to help patients live longer and healthier lives. 

We have an exciting new opening in France to join our THV France Leadership Team.  

Are you passionate about advancing patient care through breakthrough structural heart technologies? 

Join Edwards as Area Director, South East France (THV) and lead a high-performing team dedicated to expanding access to life-changing therapies. 

In this role, you will drive commercial strategy, develop talent, and shape business growth across one of our most strategic regions. As a member of the THV France Leadership Team, you will collaborate closely with colleagues across France, Europe, and Global Headquarters to deliver exceptional outcomes for patients, customers, and the business. 

Reporting to the Senior Commercial Director, THV France, you will combine strategic leadership, commercial excellence, and people development to help shape the future of structural heart care. 

 

How you’ll make an impact: 
• Leads territory managers and field clinical specialists to achieve commercial and financial goals through an integrated approach aligned with Edwards, THV, and country business strategies 

 • Accountable for financial performance (sales and OPEX) and planning processes, talent pipeline, and people leadership decisions, including organizational structure and allocation of resources 

• Operates and performs in complex commercial and clinical environments, by demonstrating strategic customer engagement (clinical and non-clinical) and account management, Regulatory, Market Access and Medical Affairs fluency and C-suite fluency.  

• Engages and develop solid long-term relationships with KOLs 

• Attends sales meetings and company organized training sessions. 

• Attends national and international medical/scientific congresses 

• Other incidental duties 

 

What you’ll need (required): 

• Bachelor's Degree in related field (preferably economics or engineering) 
• Minimum of 15 years of sales experience, with a strong track record in driving growth and achieving targets. 

• Previous sales and people management experience of at least 6 years, with proven track record of creating and managing high-performing sales teams. 

• Extensive medical devices industry experience  

• Knowledge of the interventional cardiology therapy and market is an asset 

• Financials, Medical Affairs, Marketing, Market Access, Regulatory fluency 

• Stakeholder management, ability to engage with C-suite as well as clinical and non-clinical stakeholders within hospitals 

• Proven track record of ability to engage and nurture relationships with KOLs 

• French native, Fluent in English 

• Primary Location Rhône-Alpes, PACA, Occitanie 

• Ability to travel up to 50% depending on territory needs. 

What else we look for: 

• Demonstrates business ownership, Field Leadership and Customer and Clinical leadership, cross-collaboration 

• Identifies and interprets economic trends, market trends and insights and implications, applying this knowledge to commercial strategy design and execution 

• Strategic thinking and broad understanding of multiple external factors (financial, regulatory, economic, market access) and how they impact Edwards and its customers 

• Ability to work and excel within a fast paced, dynamic, and constantly changing work environment 

• Ability to own full commercial responsibility, lead and represent an area in a large country of broad strategic impact 

• Change leadership and agility 

• Frequently interacts and engages with internal and external management and senior-level stakeholders concerning strategic accounts, business performance, large projects, structural decisions, and/or contractual engagement 

• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control 

 

What is it like to work at Edwards Lifesciences in France? 

As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment. 

We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others). 

Edwards Lifesciences in France also offers the following benefits: 

  • Competitive Compensation and Benefits package 

  • Flexible working hours, remote working 

  • Profit sharing 

  • Risk Life Insurance 

  • Comprehensive Medical plan (including online access to healthcare) 

  • Service Awards 

  • Works Council social and cultural activities 

  • Enhanced Leave Benefits 

  • Employee Stock Purchase Program 

  • Employee Assistance Program 

  • ​Comprehensive Wellness Program including onsite gym, Yoga, Pilates or SM System classes, massages, fresh fruit in the office, healthy lifestyle workshops, educational events, charity activities and much more. 

Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits.  Benefits policy and components may vary by location.

Company

Edwards
Field, France

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Edwards's careers site·first seen 4 Sept 2026·last verified 9 Sept 2026·How we source jobs

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