Area FRMU Manager - Mumbai

1) Job Purpose: 

The role is responsible for handling the team of Location RCU Managers and assist them in managing the RCU Agency Manpower in Identifying document manipulation and critical frauds. Optimizing sampling and ensure minimal fraud loss. To maintain TAT enhance support to the Business Goals. Effective liasoning with risk managers and peers in other financial institutions. To ensure continuous improvement of the RCU screening and sampling system and conduct Stakeholders, meet, Trainings & Fraud awareness sessions.

2) Dimensions:

• Business Units

ABFL 

• Products

All ABFL Products

• Geography

Location/HUB

• Department Workforce Number 

Total No. of Direct Reporting Team Members: 1 to 3

• Other Quantitative and Important Parameters for the job:

• Qualitative parameters

Organizational Context:

Aditya Birla Finance Limited ("ABFL") is a lending subsidiary of Aditya Birla Capital Limited. ABFL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABFL is one of the top private diversified NBFCs in India. As of 31-Dec’20, ABFL has a pan-India presence with 91 branches and a lending book of Rs. 45,560 Crores.

ABFL offers end-to-end lending solutions to a diverse set of customers - Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABFL also has a Wealth Management division. 

ABFL is rated “AAA” by India Ratings, ICRA and CARE (reaffirmed in 2020). ABFL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII.

Job context:

The role is responsible for handling the team of RCU agency samplers and assist them in Identifying document manipulation and critical frauds. Optimizing sampling and ensure minimal fraud loss. To maintain TAT enhance support to the Business Goals. Effective liasoning with risk managers and peers in other financial institutions. To ensure continuous improvement of the RCU screening and sampling system and conduct Stakeholders, meet, Trainings & Fraud awareness sessions.

4) Key Result Areas: 

Monetary Savings

1) Hit Rate in %age

2) Hit Rate on sampled in %age

3) Fraud & Negative Savings %

Internal Control & Process

1) Department Audit & Regulatory Compliances (Internal Audit Score & Open Items)

2) Timely Reporting of ML Tracker 

3) Quality check compliance

Process Efficiency

1) TAT (Screening & Sampling)

2) TAT (Sampled)

3) Managing Sampling%

4) Minimizing Refer%

People Management

1) Branch Visit

2) DSA Visit

3) RCU Vendor Management

4) Self-training

5) Collaboration with internal Stakeholders

6) Escalation Management

7) Attrition in %