Assistant Chief Steward

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Assistant Chief Steward. The Assistant Chief Steward reports to the Executive Chief Steward and is responsible for supporting the daily operation of the Stewarding Department across Fairmont Southampton. This role assists in ensuring the highest standards of cleanliness, sanitation, organization, and operational readiness throughout all kitchens, restaurants, banqueting facilities, beach venues, and back-of-house food and beverage areas. The Assistant Chief Steward supports the management of stewarding colleagues, inventory, equipment maintenance, hygiene compliance, and event setup activities, while helping maintain luxury service standards and operational efficiency throughout the resort.

Key Responsibilities

Stewarding Operations & Hygiene Management

• Assist in overseeing the daily operation of the stewarding department, ensuring all dishware, glassware, silverware, cookware, and kitchen equipment are cleaned, sanitized, and stored in accordance with established standards.
• Support the maintenance of the highest hygiene and sanitation standards in compliance with local regulations, HACCP requirements, and Accor/Fairmont standards.
• Monitor stewarding work areas to ensure cleanliness, organization, and operational efficiency.
• Conduct regular inspections of kitchens, stewarding areas, storage locations, and food preparation support areas.
• Assist in maintaining proper chemical handling, storage, labeling, and usage procedures.
• Support the Executive Chief Steward in achieving departmental cleanliness and sanitation objectives.

Setup & Event Support

• Assist in coordinating the setup and breakdown of banquet functions, outdoor events, beach venues, restaurants, and special events.
• Ensure all event support equipment, furniture, and service ware are available, properly maintained, and set according to established standards.
• Work closely with Culinary, Banquets, and Food & Beverage teams to support operational requirements.
• Monitor quality and presentation standards for all event setups.
• Assist with inventory and logistics planning for major events and conferences.
• Ensure timely execution of event support activities while maintaining luxury service standards

Inventory, Equipment & Asset Management

• Assist with the control and inventory of stewarding supplies, chemicals, operating equipment, and cleaning materials.
• Monitor stock levels and submit requisitions as required to support operations.
• Help maintain accurate inventory records and equipment tracking systems.
• Conduct regular inspections of dishwashing equipment, kitchen support equipment, and stewarding facilities.
• Coordinate maintenance requests and follow-up with Engineering regarding equipment repairs.
• Assist in implementing cost-control initiatives and minimizing breakage and loss.

Team Leadership & Development

• Supervise stewarding colleagues during assigned shifts and ensure work is completed to established standards.
• Provide guidance, coaching, and on-the-job training to stewarding team members.
• Assist with colleague scheduling, attendance monitoring, and daily task assignments.
• Support departmental onboarding and training activities.
• Promote teamwork, engagement, accountability, and operational excellence.
• Act as a role model by maintaining a hands-on presence and supporting team members during peak operational periods.

Safety Hygiene & Compliance

• Ensure compliance with all food safety, sanitation, workplace safety, and hygiene standards.
• Conduct routine inspections and audits of stewarding operations and facilities.
• Assist in maintaining HACCP documentation, records, and corrective action plans.
• Ensure all chemicals are safely stored and handled in accordance with Safety Data Sheets (SDS).
• Participate in accident investigations, incident reporting, and corrective action implementation.
• Support emergency procedures, fire safety programs, and departmental safety initiatives.
• Proactively identify and report safety concerns, maintenance issues, and operational risks.

Cross-Department Collaboration

• Work closely with Culinary, Restaurants, Banquets, Beach Clubs, and other Food & Beverage operations to ensure seamless support services.
• Assist with planning operational requirements for large-scale events, functions, and conferences.
• Collaborate with Engineering regarding equipment maintenance and preventative maintenance schedules.
• Support departmental projects and continuous improvement initiatives.
• Participate in departmental meetings and operational planning sessions.
• Foster strong working relationships across all resort departments.

Qualifications

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• 3-5 years of experience in stewarding, kitchen operations, food and beverage support services, or hotel operations, preferably within a luxury hotel or resort environment.
• Previous supervisory or lead steward experience preferred.
• Experience supporting large-scale banquets, conferences, and multiple outlet food and beverage operations.
• Strong background in sanitation, hygiene, equipment handling, and stewarding operations.

Education

• High School Diploma or equivalent required.
• Diploma or certificate in Hospitality Management, Culinary Operations, Food Service Management, or a related field preferred.
• Food Safety and Sanitation Certification (ServSafe or equivalent) preferred.

Competencies, Knowledge & Skills

• Strong knowledge of stewarding operations, food safety standards, and sanitation procedures.
• Working knowledge of HACCP requirements and health regulations.
• Strong organizational and time-management skills.
• Ability to supervise, motivate, and develop team members.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work effectively under pressure in a fast-paced environment.
• Knowledge of equipment care, chemical handling, and stewarding inventory management.
• Proficient with Microsoft Office and inventory management systems preferred.

Personal Attributes, Culture & Values

• Highly organized, dependable, and detail-oriented.
• Hands-on leader with a strong work ethic.
• Positive, professional, and service-focused attitude.
• Committed to maintaining the highest standards of cleanliness and operational excellence.
• Strong team player with the ability to build positive working relationships.
• Adaptable and capable of thriving in a high-volume luxury resort environment.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Circumstances

• Flexibility to work various shifts including mornings, evenings, weekends, holidays, and extended hours as required by business demands.
• Ability to stand and walk for extended periods.
• Ability to lift, carry, and move stewarding equipment and supplies safely.
• Ability to work in hot, humid, and fast-paced kitchen and event environments.
• High flexibility and availability to support the operational needs of a luxury resort environment.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.