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Jobs / Customer Service Manager in United States of America
2 days ago
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Coxhealth·2 days ago
2 days ago

Assistant Director, Hospital Registration

Springfield, United States of AmericaSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • leadership
  • healthcare revenue cycle
  • business management
  • analytical ability

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What you'll do

  • Leading and coordinating Patient Access functions across the system
  • Maintaining knowledge of industry practices and requirements to lead teams in building and maintaining effective and efficient workflows
  • Ensuring alignment and effective coordination across teams and other departments while ensuring alignment with Revenue Cycle and Organizational goals and objectives
  • Proactively monitoring and analyzing performance data to maintain awareness and drive ongoing improvement and recognition activities
  • Working effectively with all levels of the organization, including physicians and other leaders across the system while demonstrating a spirit of collaboration and open lines of communication

What they're looking for

  • High School diploma or equivalent
  • 3-5 years related experience; at least 2 years must be in previous healthcare revenue cycle/business management

Nice to have

  • Bachelors in a related field
  • Industry certification such as CRCR, CHFP, CHAM or other relevant certification

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Facility:

West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807






Department:

1673 Patient Access Admin

Scheduled Weekly Hours:

40

Hours:

8:00 AM - 5:00 PM

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

 

  • Named one of Modern Healthcare’s Best Places to work five times.

  • Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. 

  • Acknowledged by Forbes as one of the Best Employers for New Grads.

  • Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

 

Benefits

  • Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)  

  • For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

The Assistant Director is responsible for leading and coordinating Patient Access functions across the system.  This includes maintaining knowledge of industry practices and requirements to lead the teams in building and maintaining effective and efficient workflows that maximize performance for the organization and service excellence for our consumers.   The Assistant Director must ensure alignment and effective coordination across teams and other departments while also ensuring alignment with Revenue Cycle and Organizational goals and objectives. The Assistant Director must be proactive in monitoring and analyzing performance data to maintain awareness and drive ongoing improvement and recognition activities.  Must work effectively with all levels of the organization, including physicians and other leaders across the system while demonstrating a spirit of collaboration and open lines of communication.Education: ▪ Required: High School diploma or equivalent ▪ Preferred: Bachelors in a related field Experience: ▪ Required: 3-5 years related experience; at least 2 years must be in previous healthcare revenue cycle/business management. Skills: • Excellent written and verbal communication • Strong leadership, coaching and conflict resolution • Good judgement with effective problem-solving ability • Effective at building relationships and fostering collaboration • Effective organization, time and project management • Strong analytical ability to assess and understand trends in data and evaluate effectiveness of workflows • Ability to research and interpret payer and regulatory requirements; and translate impact to team and workflows • Budget development and management • Proficient computer skills Licensure/Certification/Registration: ▪ Preferred: Industry certification such as CRCR, CHFP, CHAM or other relevant certification

Company

Coxhealth
Springfield, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Coxhealth's careers site·first seen 19 Sept 2026·last verified 19 Sept 2026·How we source jobs

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