Assistant Front Office Manager (F/M/X)

Company Description

We are looking for a Assistant Front Office Manager to join our TRIBE community as we launch our first TRIBE into the London market in the summer of 2022.

Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match mainstream style with bespoke eye catching and iconic pieces. The result is a bold and fun place for a high-end experience at a fair price. Finally, a place that gives you everything you need and nothing you don’t.

We are looking for someone who’s curious, caring and conscious attitude will play a crucial part in curating the TRIBE experience, which is defined through its authenticity and obsession in making sure everything is as seamless and functional as possible to make life that bit easier.

Job Description

• Organising team schedules, handling staff issues and authorising vacation annual sick leave.
• Interviewing, hiring, and training new employees.
• Evaluating employee performance and providing training and guidance as needed.
• Managing various department -specific initiatives and ensuring that these are completed within the scope, time and budget.
• Filling in for absent employees and assisting teams as needed to successfully complete projects.
• Ensuring that employees follow company policies, as well as health and safety regulations.
• Ensuring a high and consistent standard of customer service.
• Applying knowledge of emerging and consistent trends to inform purchase and inventory decisions and solutions.
• Managing the departmental budget.
• Monitor and log front office expenses and costs.
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Updating files and records.
• Supporting, training, and supervising front office staff, night managers, guest service managers.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Supporting the Guest Services Managers on handling customer complaints and special requests.
• Ensure timely and accurate customer service.
• Troubleshoot emergencies.
• Ensure front desk is tidy and has all necessary stationery and material (e.g., pens, forms, and informative leaflets).
• Ensure proper mail distribution.
• Keep updated records of office expenses and costs.
• Ensure company’s policies and security requirements are met.
• Supporting the Guest Services Managers in greeting, communicating with and welcoming guests.
• Keep updated records of office expenses and costs.

Qualifications

• Ability to remain productive in a high-pressure environment
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• Good telephone skills
• Diplomacy and communication skills to handle any complaints and emergencies in a level-headed manner
• No fear of decision-making
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Customer-centric
• Knowledge of Opera, Knowcross and Resaweb sites

Additional Information

What's in it for you...

• Competitive salary.
• We are committed to giving our teams great work/life balance. 
• 28 days holidays (inclusive of bank holidays), pension, life insurance and a health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• Treat yourself once in a while with lots of retail & hospitality perks through our partners.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.