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What you'll do
- Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment.
- Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
- Empower the team to personalize experiences and resolve customer issues effectively.
- Lead customer data capture to support marketing and repeat business.
- Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
- Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
- Act as Store Leader in their absence; foster an inclusive, motivating culture.
- Build community networks to support recruiting and brand awareness.
- Own store sales plans and forecasts; create action plans to address business opportunities.
- Inspire the team to exceed performance standards across all selling channels.
- Partner with corporate teams to analyze market data and optimize strategies.
- Champion Kate Spade’s aesthetic and philosophy; maintain brand and operating standards.
What they're looking for
- Minimum 5 years store management experience in retail or service industry
- Experience working in a fast paced retail environment.
- Ability to inspires team to meet and exceed performance standards
- Proficient in Microsoft office
- Excellent client service and communication skills
- Comfortable with flexible work schedule to meet the needs of the business
- Great team management skills, People's Person and strong collaboration with cross functional groups.
- Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
As an Assistant Store Leader you partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni-channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves.
Key Responsibilities
Client & Service Leadership
Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment.
Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
Empower the team to personalize experiences and resolve customer issues effectively.
Lead customer data capture to support marketing and repeat business.
Team Development & Leadership
Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results.
Act as Store Leader in their absence; foster an inclusive, motivating culture.
Build community networks to support recruiting and brand awareness.
Sales & Business Planning
Own store sales plans and forecasts; create action plans to address business opportunities.
Inspire the team to exceed performance standards across all selling channels.
Partner with corporate teams to analyze market data and optimize strategies.
Brand & Visual Standards
Champion Kate Spade’s aesthetic and philosophy; maintain brand and operating standards.
Execute visual directives and ensure an impeccable store environment.
Communicate sell-through, stock trends, and customer feedback to improve results.
Operational Excellence
Oversee opening/closing procedures, cash handling, and facility security.
Manage schedules and payroll budgets; adjust staffing to business needs.
Ensure compliance with policies, safety, and loss prevention standards.
Support inventory management, cycle counts, and shipment accuracy.
Manage live stream shopping sessions and leverage social media trends to drive engagement.
Requirements:
Minimum 5 years store management experience in retail or service industry
Experience working in a fast paced retail environment.
Ability to inspires team to meet and exceed performance standards
Proficient in Microsoft office
Excellent client service and communication skills
Comfortable with flexible work schedule to meet the needs of the business
Great team management skills, People's Person and strong collaboration with cross functional groups.
Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
Company
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