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What you'll do
- Model kate spade new york service behaviors and selling standards, coaching in real time to ensure a premium client experience.
- Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS).
- Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable.
- Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.
- Recruit, onboard, train, and motivate a high-performing team that reflects kate spade new york’s brand values.
- Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations.
- Recognize and reward strong performance while addressing underperformance through targeted development plans.
- Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.
- Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
- Analyze selling reports and business trends to identify opportunities and implement action plans.
- Collaborate with leadership and cross-functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.
- Communicate kate spade new york’s aesthetic, philosophy, and lifestyle to both team members and clients.
What they're looking for
- 5+ years of store leadership in retail or service; luxury/premium experience preferred. A combination of education and experience will be considered.
- Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
- Ability to work in a fast-paced environment,
- Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
Nice to have
- Luxury/premium experience preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
Lead the store to maximize productivity and profitability by building a high-performing team, elevating kate spade new york’s service environment, and driving results through clienteling, omni-channel sales, and operational excellence. Set the tone, model brand behaviors, and cultivate an inclusive culture in which associates thrive as their authentic selves.
Key Responsibilities
Client & Service Excellence
- Model kate spade new york service behaviors and selling standards, coaching in real time to ensure a premium client experience.
- Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS).
- Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable.
- Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.
Leadership & Talent Development
- Recruit, onboard, train, and motivate a high-performing team that reflects kate spade new york’s brand values.
- Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations.
- Recognize and reward strong performance while addressing underperformance through targeted development plans.
- Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.
Business Ownership & Planning
- Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
- Analyze selling reports and business trends to identify opportunities and implement action plans.
- Collaborate with leadership and cross-functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.
Brand Equity & Visual Merchandising
- Communicate kate spade new york’s aesthetic, philosophy, and lifestyle to both team members and clients.
- Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-right storytelling through displays and windows.
Operational Excellence & Compliance
- Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security.
- Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
- Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
- Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication.
- Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.
Qualifications
- 5+ years of store leadership in retail or service; luxury/premium experience preferred. A combination of education and experience will be considered.
- Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
- Ability to work in a fast-paced environment,
Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
Company
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