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Jobs / Customer Service Manager in India
13 days ago
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HSBC (HSBC Global Service Centres / GSC India)·BFSI·13 days ago
13 days ago

Associate Corporate Relation Support Manager

Delhi NCR, IndiaOn-siteSenior · 5-10 yearsCustomer Service Manager

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Must-have skills for this role

  • credit and lending
  • trade products
  • treasury products
  • financial analysis

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What you'll do

  • Delivery of revenue and asset/liability target(s) from existing portfolio of clients and the acquisition of new clients in a responsible manner and compliant with HSBC policies.
  • Assist HSBC to attain its strategic growth targets in line with Portfolio Returns target of the bank and undertake cross sell initiatives to achieve the same. Focus would be to acquire and grow banking wallets in companies with international footprint .
  • To regularly monitor and screen portfolio for early warning signals and take corrective actions as appropriate. To complete the Annual Reviews in a time bound manner and ensure housekeeping , approval conditions and covenant monitoring are tracked and closed in a timely manner.
  • Mentoring of ARMs to deliver a broad base contribution to meet the client's needs and support ARM’s development.
  • To liaise with various internal stakeholders (Risk, CDT OPS, GPS, GTS, etc) and ensure efficient servicing of corporate customers and capturing of wallet opportunities
  • Ensure timely compliance with all FCC requirements for the portfolio. Ensure implementation of all audit and regulatory recommendations and constant monitoring/ review of the assigned portfolio.
  • Demonstrate leadership in all aspects of your role, set exemplary standards, values and behaviours consistent with our Group values.
  • Protect the reputation and integrity of the HSBC Brand. This should be evidenced by overall conduct ("do the right thing") and by proactively demonstrating active compliance with both the letter and the spirit of applicable laws, regulations, internal policies, procedures and Global Standards together with the management of risks including , but not limited to Credit, Operational, Regulatory (including Financial Crime), Reputational and Sustainability. Demonstrating through escalating and speaking up, a proactive approach to identifying when things go wrong or when potential risk issues are identified
  • Proactively identify financial crime risks (AML, Sanctions and AB&C) utilizing available tools / support functions as appropriate and undertaking all requisite actions to mitigate/eradicate unacceptable risk.

What they're looking for

  • CA/MBA with relevant experience ( min 5 years ) in a client management and corporate banking role.
  • Sound commercial banking skills including knowledge of credit and lending , trade and treasury products ,key market sectors, local regulatory environment, financial analysis etc.
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
  • Ability to work on fast turnarounds, tight deadlines & handle competing priorities
  • Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

Nice to have

  • Familiarity with AI-enabled tools is an advantage

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Some careers open more doors than others.

 

If you’re looking. for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

 

International Mid Markets

HSBC  provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, International Mid markets (IMM) is positioned as an essential partner to large and mid-market enterprises seeking to maximize their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

We are currently seeking an experienced professional to join  the  IMM Banking team in Gurgaon as Corporate Banking Manager

 

Principal Responsibilities

 

  • Delivery of revenue and asset/liability target(s) from existing portfolio of clients and the acquisition of new clients in a responsible manner and compliant with HSBC policies. 
  • Assist HSBC to attain its strategic growth targets in line with Portfolio Returns target of the bank  and undertake cross sell initiatives to achieve the same. Focus would be to acquire and grow  banking wallets in  companies with international footprint .
  • To regularly monitor and screen portfolio for early warning signals and take corrective actions as appropriate. To complete the Annual Reviews in a time bound manner and ensure housekeeping , approval conditions and covenant monitoring are tracked and closed in a timely manner.
  • Mentoring of ARMs to deliver a broad base contribution to meet the client's needs and support ARM’s development.
  • To liaise with various internal stakeholders  (Risk, CDT OPS, GPS, GTS, etc) and ensure efficient servicing of corporate customers and capturing of wallet opportunities
  • Ensure timely compliance with all FCC requirements for the portfolio. Ensure implementation of all audit and regulatory recommendations and constant monitoring/ review of the assigned portfolio.
  • Demonstrate leadership in all aspects of your role, set exemplary standards, values and behaviours consistent with our Group values.
  • Protect the reputation and integrity of the HSBC Brand. This should be evidenced by overall conduct ("do the right thing") and by proactively demonstrating active compliance with both the letter and the spirit of applicable laws, regulations, internal policies, procedures and Global Standards together with the management of risks including , but not limited to Credit, Operational, Regulatory (including Financial Crime), Reputational and Sustainability.  Demonstrating through escalating and speaking up, a proactive approach to identifying when things go wrong or when potential risk issues are identified
  • Proactively identify financial crime risks (AML, Sanctions and AB&C) utilizing available tools / support functions as appropriate and undertaking all requisite actions to mitigate/eradicate unacceptable risk.

 

Qualifications

 

  • CA/MBA with relevant experience ( min 5 years ) in a client management and corporate banking role.
  • Sound commercial banking skills including knowledge of credit and lending , trade  and treasury products ,key market sectors, local regulatory environment, financial analysis etc.
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
  • Ability to work on fast turnarounds, tight deadlines & handle competing priorities
  • Pro-tip : Familiarity with AI-enabled tools is an advantage
  • Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

 

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

 

 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

 

 

BFSI

Company

HSBC (HSBC Global Service Centres / GSC India)BFSI
Delhi NCR, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from HSBC (HSBC Global Service Centres / GSC India)'s careers site·first seen 8 Sept 2026·last verified 8 Sept 2026·How we source jobs

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