Associate, Preqin Client Experience

About this role

About Preqin Client Experience
Preqin Client Experience, part of the Preqin Client Success organization within the Aladdin Client Business, is dedicated to maximizing product value and delivering a high-quality client experience. Our teams serve as consultative domain experts who shape client workflows and drive adoption of Preqin’s solutions across their organizations. We partner closely with Client Engagement, Product, Data, and the broader Aladdin ecosystem to deliver a cohesive, high‑quality client experience that reflects BlackRock’s commitment to operational excellence, innovation, and client centricity.

Job Overview
The Associate, Preqin Client Experience plays a critical role in shaping how clients across Australia and the broader APAC region leverage Preqin’s data, insights, and products. This is a consultative expert position—responsible for advising clients on private markets datasets, supporting workflow optimization, and expanding Preqin’s footprint within their organizations.

You will build strong cross‑functional relationships, translate data and product expertise into actionable guidance, and proactively identify opportunities to enhance the client experience. In partnership with Client Engagement, you’ll help drive adoption, mitigate friction, and ensure clients realize the full strategic value of Preqin’s solutions.

In this role you will: 

• Build deep, client relationships with subject matter experts, super‑users, and key stakeholders—serving as a private‑markets data expert who shapes workflows, drives best‑practice adoption, and elevates Preqin’s strategic value across their organization.

• Partner with the Preqin Client Engagement team to deliver a seamless, coordinated client experience across onboarding, adoption, and renewal.

• Develop a sharp understanding of Australian and APAC client objectives and align Preqin’s capabilities to support those business priorities across private markets workflows.

• Master Preqin’s data and its application across client workflows and analytics, while deepening expertise in eFront and Aladdin to support integrated private market solutions.

• Identify upsell and cross-sell opportunities, collaborating with Client Engagement and Sales teams to grow account value.

• Partner with Product, Data, and Engineering to resolve issues, escalate concerns, and bring the client voice into roadmap planning.

• Strengthen alignment across the Aladdin Client Business to ensure clients experience a cohesive, high‑quality support model post‑acquisition.

• Contribute to initiatives that reduce operational friction, streamline internal processes, and uplift the overall client experience.

You are a good fit if: 

• Bring 3+ years of experience in Client Success, Client Experience, or other client facing roles within finance, SaaS, tech or related industries.

• Demonstrate the ability to be a team player and take initiative assisting peers.

• Possess a solutions-oriented mindset, viewing product and client journey friction points as opportunities for improvement.

• Excel at building strong relationships, both internally and externally, with a collaborative and transparent approach.

• Promote open, honest communication and encourage cross-functional alignment.

• Thrive in entrepreneurial environments, showing resilience and agility in navigating ambiguity.

• Japanese language capability would make a candidate highly sought after, given the importance of supporting regional client relationships across Australia and APAC.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.