Associate Technology & Business Solution Expert
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What you'll do
- Responsible for supporting in technical for cultivating customer needs including added services / non-standard services to support the Sales Team at HQ & Regional.
- Communicating and documenting the solutions to be implemented to clients.
- Collaboration with Tech Solution Team & O&M Team to ensure the delivery of suitable solutions.
- Coordinate and support the Customer Relationship Management (CRM) team in explaining technical matters related to outages/churn possibilities.
- Preparing technology & business solution dept. update reports accurately and provide recommendation analysis to ensure the targets are achieved.
- Perform collaboration and coordination with internal and/or external stakeholders to ensure all processes runs smoothly.
- Keep updated on new Technology and recommend/propose new Solutions / Business Opportunities to all stakeholders.
What they're looking for
- Have 8-11 experiences in related field
- Bachelor degree in Telecommunication Engineering/Business Management
- Have good communication, reporting and presentation skill.
- Fluent in English both written & verbal.
- Experience in Design, Config/implementation, Troubleshooting
- Attention to detail
- Familiar with Networking (Router, Switch, Firewall, etc.), SDWAN, Access Point WiFi,Radio Wireless, Fiber optic tech.
- Have knowledge on Cloud (AWS, GCP, etc.)
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About SMN Group
At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.
Find out more about what we do here: www.ptsmn.co.id
Placement: Medan
What Will You Do:
- Responsible for supporting in technical for cultivating customer needs including added services / non-standard services to support the Sales Team at HQ & Regional.
- Communicating and documenting the solutions to be implemented to clients.
- Collaboration with Tech Solution Team & O&M Team to ensure the delivery of suitable solutions.
- Coordinate and support the Customer Relationship Management (CRM) team in explaining technical matters related to outages/churn possibilities.
- Preparing technology & business solution dept. update reports accurately and provide recommendation analysis to ensure the targets are achieved.
- Perform collaboration and coordination with internal and/or external stakeholders to ensure all processes runs smoothly.
- Keep updated on new Technology and recommend/propose new Solutions / Business Opportunities to all stakeholders.
What Will You Need:
- Have 8-11 experiences in related field
- Bachelor degree in Telecommunication Engineering/Business Management
- Have good communication, reporting and presentation skill.
- Fluent in English both written & verbal.
- Experience in Design, Config/implementation, Troubleshooting
- Attention to detail
- Familiar with Networking (Router, Switch, Firewall, etc.), SDWAN, Access Point WiFi,Radio Wireless, Fiber optic tech.
- Have knowledge on Cloud (AWS, GCP, etc.)
What We Offer:
- You will be part of the fastest-growing connectivity solution provider companies in Indonesia.
- You will be part of a fast-growing team that continuously strives to deliver client satisfaction.
- Competitive benefits and exceptional career experience.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
Company
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