ATM Operational Specialist

Location: Singapore, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

Responsibilities

• Operational Analysis & Requirements Gathering
  • Define Operational Concept Descriptions (OCD) and User Scenarios (UOC)
  • Work closely with System Engineers to translate operational needs into concrete set of system requirements
  • Support Product Owners and Systems Engineers in reviewing engineering designs to ensure compliance to operational needs
  • Provide feedback during Sprint reviews and Product Increment (PI) demos to catch functional gaps before code deployment
  • Actively Support Customer and Internal design reviews and workshops to provide operational expertise 
• Dataset Preparation & Platform Adaptation
  • Build and populate operational datasets (adaptation data)
  • Collaborate with software integration teams to automate dataset creation and validation
  • Support product demos
• System Validation & Acceptability Testing
  • Develop validation cases to confirm fitness for purpose of the solution
  • Participate in formal milestone events, including Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) alongside international clients.
  • Actively participate in Configuration Control Boards (CCBs), to support establishing the operational impact of identified issues (Severity and Priority)
• Training & Deployment Support
  • Actively upskill and mentor the engineering teams to better appreciate the operational context
  • Actively support system commissioning and transition activities

Knowledge, Skills & Experience

Qualifications

• Instructor grade or Air Traffic Control qualifications

Essential Experience

• Operational Experience in TWR/APP/ACC - CAAS experience would be highly regarded
• Strong knowledge of global civil aviation frameworks, including ICAO standards, Eurocontrol regulations, and FAA rules
• Experience in adaptation dataset preparation
• A positive attitude, discovery mindset, problem solving culture and motivational skills
• Excellent written and oral communication skills in English

Desirable:

• Simulator Experience or Instructor experience
• 5+ years’ experience in similar positions delivering complex software-centric real-time systems.
• Experience with Engineering tools such as DOORS, JIRA, …
• Experience with scripting languages ( shell, bash, python, macro,…)

General / Special Requirements

GENERAL

• Strong aptitude to work in a multicultural environment
• Assist in ensuring a harmonious work environment in all departments that you are working with by upholding Thales' key values.
• An advocate for continuous improvement and knowledge sharing
• An advocate for diversity and inclusion who will be actively involved in implementing change initiatives to achieve our diversity goals
• An advocate for a culture of continuous improvement
• An advocate for Accountability, transparency and curiosity
• Comply with all relevant company Occupational Health, Safety and Environmental policies and framework and work practices with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure a safe work practises at all times.
• Comply with all relevant Company policies and procedures.

SPECIAL REQUIREMENTS

• Be eligible for Security Clearance from the Singapore Ministry of Home Affairs (CAT2)
• Occasional international travel may be required

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.