AWS Connect Technical Lead/Sr Engineer - Contract - Sydney/ Melbourne/ Brisbane

Urgent requirement of AWS Connect Technical Lead/Sr Engineer - Contract - Sydney/ Melbourne/ Brisbane Requirements Key Technical Skills: · Amazon Connect architecture, configuration and platform administration · Contact Flows, routing strategies, queues, profiles and customer journeys · Amazon Lex bot integration and conversational AI design · Connect APIs, Lambda integrations and event-driven architectures · Contact Trace Records (CTR), Kinesis streaming and analytics integrations · Amazon Connect security, SAML/SSO and identity integration patterns · Workforce Management, Quality Management and Contact Lens capabilities · Connect platform troubleshooting, operational support and service optimisation · Infrastructure as Code and DevOps adoption for Amazon Connect configuration management Technical Lead Behaviours · Provides authoritative technical leadership for the Amazon Connect platform · Drives solution design alignment · Owns technical delivery outcomes and platform quality standards · Helps inform decisions balancing business and technical requirements · Coaches and mentors engineers to build long-term Amazon Connect capability · Proactively identifies design, delivery and operational risks · Collaborates effectively across AWS, vendors and internal stakeholders · Leads platform simplification and automation outcomes · Promotes operational excellence, resiliency and customer experience outcomes Duration: 06 Months and possible extension Eligibility: Australian/NZ Citizens/PR Holders only Email: jobs@hasthasolutions.com