NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in United States of America
3 days ago
Apply with autofill
Apply with autofill
Citi·BFSI·3 days ago
3 days ago

Banking Business Execution - Vice President

New York New York United States, United States of AmericaSenior · 12-18 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Citi

How you compare FREE

?
Your scoreYour score: not yet known
→
37
Top 10%Top 10%: 37 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in United States.

Must-have skills for this role

  • excel
  • powerpoint
  • problem solving
  • analytical skills

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Support initiatives related to business growth, clients, and coverage while leading efforts to enhance core business frameworks and governance structures across the Banking franchise
  • Prepare senior-level materials and strategic presentations to support business reviews, offsites, and executive decision-making
  • Partner with senior stakeholders to translate business priorities into defined initiatives, plans, and deliverables — managing timelines, dependencies, and accountability across cross-functional teams
  • Execute the comprehensive client and coverage methodology across Banking, including overseeing Citi Tiers and IB priorities
  • Support the ongoing management of the Client Executive program, defining eligibility criteria, governance structures, workflows, and success metrics
  • Support key digital initiatives — including Banking CRM development and the deployment of a Banker mobile app — project managing and coordinating business inputs to ensure delivery in partnership with Technology
  • Support numerous ad-hoc analyses and presentations for senior management, framing issues and synthesizing key findings and recommendations
  • Foster a collaborative team environment, providing guidance and mentorship to junior team members and promoting knowledge sharing and skill development
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citi, its clients, and assets

What they're looking for

  • 5+ years of relevant experience within Investment Banking, Corporate Banking, or Commercial Banking — in client-facing, strategy, business management, or consulting roles
  • Proven experience successfully supporting strategic projects and initiatives across a large, matrixed organization
  • Strong problem solving, analytical, execution, and communication skills, both written and verbal
  • Ability to synthesize large, complex datasets and stakeholder inputs into clear executive narratives and recommendations
  • Ability to work under pressure in a deadline-driven environment while maintaining attention to detail and accuracy
  • Ability to independently own work
  • Advanced Excel and PowerPoint expertise
  • Consistently develops and maintains effective working relationships across senior stakeholders and functional partners
  • Bachelor's degree or equivalent

Nice to have

  • MBA or equivalent preferred

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Citi's Banking franchise is organized around three lines of business: the Investment Bank, which meets clients' capital raising needs and provides merger and acquisition and equity and debt capital markets-related strategic financing solutions; the Corporate Bank, which serves as the conduit of Citi's full product suite to clients; and the Commercial Bank, which helps mid-sized companies address the challenges of rapid growth and international expansion.

The Client & Strategic Initiatives team drives cross-business initiatives, manages common capabilities, and serves as a trusted strategic partner to Banking leadership across the IB, CB, and CCB franchises. The team's mandate spans client and coverage strategy, business framework design, strategic program management, and executive communication.

We are seeking a Vice President to join the Client & Strategic Initiatives team, playing a key role in driving the client and coverage management agenda, supporting strategic initiatives, and running essential business execution functions across the Banking franchise.



Responsibilities:

  • Support initiatives related to business growth, clients, and coverage while leading efforts to enhance core business frameworks and governance structures across the Banking franchise
  • Prepare senior-level materials and strategic presentations to support business reviews, offsites, and executive decision-making
  • Partner with senior stakeholders to translate business priorities into defined initiatives, plans, and deliverables — managing timelines, dependencies, and accountability across cross-functional teams
  • Execute the comprehensive client and coverage methodology across Banking, including overseeing Citi Tiers and IB priorities
  • Support the ongoing management of the Client Executive program, defining eligibility criteria, governance structures, workflows, and success metrics
  • Support key digital initiatives — including Banking CRM development and the deployment of a Banker mobile app — project managing and coordinating business inputs to ensure delivery in partnership with Technology
  • Support numerous ad-hoc analyses and presentations for senior management, framing issues and synthesizing key findings and recommendations
  • Foster a collaborative team environment, providing guidance and mentorship to junior team members and promoting knowledge sharing and skill development
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citi, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Recommended Qualifications:

  • 5+ years of relevant experience within Investment Banking, Corporate Banking, or Commercial Banking — in client-facing, strategy, business management, or consulting roles
  • Proven experience successfully supporting strategic projects and initiatives across a large, matrixed organization
  • Strong problem solving, analytical, execution, and communication skills, both written and verbal
  • Ability to synthesize large, complex datasets and stakeholder inputs into clear executive narratives and recommendations
  • Ability to work under pressure in a deadline-driven environment while maintaining attention to detail and accuracy
  • Ability to independently own work
  • Advanced Excel and PowerPoint expertise
  • Consistently develops and maintains effective working relationships across senior stakeholders and functional partners

Education:

  • Bachelor's degree or equivalent; MBA or equivalent preferred

------------------------------------------------------

Job Family Group:

Business Strategy, Management & Administration

------------------------------------------------------

Job Family:

Business Execution & Administration

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

New York New York United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$142,320.00 - $213,480.00


In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Anticipated Posting Close Date:

Sep 25, 2026

------------------------------------------------------

Automated Processing and AI


We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

 

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

 

Illinois residents – AI Notice and Right

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

BFSI

Company

CitiBFSI
New York New York United States, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Citi's careers site·first seen 18 Sept 2026·last verified 18 Sept 2026·How we source jobs

Similar jobs

  • Team Director, SMB at BoxNew York, United States of America–match not yet calculated
  • Director, Industry Insights & Strategy at Coca-ColaAtlanta, United States of America–match not yet calculated
  • Fixed Income Division - Executive Director/Vice President, FXEM Distribution COO (New York) at Morgan StanleyNew York, United States of America–match not yet calculated
  • Customer Experience Manager at fivebelowGarland, United States of America–match not yet calculated
  • Vice President, Non-Financial Risk Controls at BNYPittsburgh, United States of America–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in United States
  • Customer Service Representative jobs in United States
  • Customer Service Team Lead jobs in United States
  • Customer Experience Specialist jobs in United States
  • Customer Service Manager jobs in United Kingdom
  • Customer Service Manager jobs in India