Barista Feast
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About this role
At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community a Barista because together, we are better. Start your career at Sheraton, where you don't just work - you belong.
POSITION SUMMARY
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
- Set up, stock, and maintain work areas. Input orders into cash register system and collect payment from customer. Take orders, record in MICROS system and prepare food and coffee beverages. Ensure that appliances (e.g., coffee makers) are turned on/off at the appropriate times.
- Clean dishes, utensils, work areas, tables and equipment throughout the day.
- Obtain change required for expected business level. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals.
- Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print).
- Perform other reasonable job duties as requested by Supervisors.
- Know the methods a guest can finalize their account and checking all is correct
- Comprehend and utilize the techniques of selling and the importance of increasing the average beverage check, recognizing every opportunity to up-sell
- Show due care of all equipment including linen, report maintenance issues to supervisor.
- Report and/or take action on any equipment breakdown or safety issue relevant to your work area.
- Know the individual menu items including basic ingredients and the method of preparation.
- Know the food and beverage prices.
- Know the operating hours of all food and beverage outlets.
- Ensure that the liquor, tobacco and licensing laws are abided by and understand the correct procedures for handling an intoxicated and underage guest.
- Know and follow the procedures for correct service of beverages and be knowledgeable of wines
- Closely monitor quality and presentation of all food and beverages, quality of service and the guest experience
- Ensure that your work area is kept clean at all times.
- Show due care of all equipment, report maintenance issues to supervisor.
- Report and/or take action on any equipment breakdown or safety issue relevant to your work area.
- To attend work on time, ensuring that you are at your workstation in line with your rostered shift requirement
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Company
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