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Jobs / Customer Service Team Lead in Australia
1 month ago
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Marriott International·1 month ago
1 month ago

Beverage & Food Supervisor (2930 & WETDeck)

Sydney, AustraliaFull-timeMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • customer service
  • training
  • inventory management
  • stock requisition

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About this role

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

 

ABOUT THE ROLE

Plays a significant role in the daily supervision of the operations and the team, maintains sanitation standards, and assists talent and hosts on the floor during peak meal periods. Strives to continually improve guest and talent satisfaction. Determines training needed to accomplish goals, then implements plan. Additional responsibilities include, but are not limited to; 

  • Displays hands on leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
  • Reiterate and identify training needs for brand standards to ensure consistency, quality, and luxury service is delivered to all our guests
  • Foster a positive and fun culture for the team to improve team relationships and performance 
  • Communicate effectively with the team so they can perform at their best
  • Ensure Talent are working together collaboratively to meet and anticipate guests needs
  • Complete scheduled inventories and stock and requisition necessary supplies
  • Welcome and acknowledge all guests according to hotel standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. 
  • Complete scheduled inventories and stock and requisition necessary supplies. 
  • Monitor dining rooms for seating availability, service, safety, and well-being of guests.
  • Complete work orders for maintenance repairs.
  • Visually inspect tools, equipment, or machines (e.g., to identify defects). 
  •  

 

BENEFITS 

  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program
  • ‘Great Places to Work’ certified

 

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram

CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

 

 

Company

Marriott International
Sydney, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Marriott International's careers site·first seen 31 Aug 2026·last verified 20 Sept 2026·How we source jobs

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