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Jobs / Customer Service Team Lead in Australia
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Crownresorts·1 day ago
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Supervisor - Casino Bars

Perth, AustraliaMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • leadership
  • guest service
  • team management
  • communication

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What you'll do

  • Support the day-to-day operations and performance of the Main Gaming Floor Bars
  • Deliver outstanding guest experiences and uphold service standards
  • Lead, coach and motivate team members during service
  • Ensure operational excellence, venue presentation and compliance requirements
  • Assist with labour management, stock control and achieving business goals

What they're looking for

  • Previous experience in a hospitality Supervisor role
  • A current Approved Manager's License or willingness to obtain one
  • Full availability across a rotating roster, including evenings and overnight shifts
  • Hold full Australian working rights

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

Main Gaming Floor Bars is seeking a Supervisor to help lead the bar operations of the casino floor. This is an exciting opportunity to step into a key frontline leadership role within one of Perth's most recognised hospitality destinations.

As a Supervisor, you’ll support the smooth delivery of daily service, mentor and guide a passionate bar team and ensure every guest enjoys an exceptional experience. Working closely with the leadership team, you'll play an important role in upholding our high standards and maintaining bar excellence.

Key Responsibilities

  • Support the day-to-day operations and performance of the Main Gaming Floor Bars
  • Deliver outstanding guest experiences and uphold service standards
  • Lead, coach and motivate team members during service
  • Ensure operational excellence, venue presentation and compliance requirements
  • Assist with labour management, stock control and achieving business goals

About You

  • Previous experience in a hospitality Supervisor role
  • Strong leadership skills with the ability to engage and develop teams
  • Passion for delivering exceptional guest experiences
  • Excellent communication and problem-solving skills
  • Ability to thrive in a fast-paced hospitality environment

To Be Successful, You'll Need

  • A current Approved Manager's License or willingness to obtain one
  • Full availability across a rotating roster, including evenings and overnight shifts
  • Hold full Australian working rights

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Company

Crownresorts
Perth, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Crownresorts's careers site·first seen 19 Sept 2026·last verified 19 Sept 2026·How we source jobs

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