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Jobs / Customer Service Team Lead in Australia
2 days ago
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Racwa·2 days ago
2 days ago

Team Leader

Balcatta, AustraliaMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • automotive servicing
  • automotive repairs
  • diagnostics
  • leadership

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What you'll do

  • Lead and mentor a team of Automotive Technicians and Apprentices
  • Oversee daily workshop operations and ensure KPIs are met
  • Deliver outstanding customer service and uphold RAC's quality standards
  • Coordinate workflow and ensure compliance with safety procedures
  • Liaise with members, suppliers, and internal teams to support service excellence

What they're looking for

  • Qualified Automotive Technician
  • C-Class Driver's Licence and Motor Vehicle Repairer's Licence
  • Comprehensive background in servicing, repairs, and diagnostics
  • Proven capacity to motivate, coach and mentor a diverse team
  • Capable of prioritising tasks, managing workload and resolving challenges in a fast-paced environment

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

RAC Auto Services is one of WA's most trusted automotive brands, proudly serving members for over 119 years. We're currently seeking an experienced and motivated Team Leader (Workshop Controller) to oversee operations at our Balcatta Service Centre.

This is an excellent opportunity for a qualified Senior Technician or experienced Team Leader/Workshop Controller looking for a fresh challenge. Take the lead in a modern, fully equipped workshop and guide a skilled, supportive team to success.

What's in it for you?

  • 9-day Fortnight - discover how you can earn full-time wages while enjoying the convenience of a nine-day fortnight.

  • Competitive salary + company benefits + overtime

  • Guaranteed yearly salary increases

  • Volunteer to work 4 hours on a Saturday? That's paid at penalty rates

  • Fortnightly pay runs - guaranteed to be paid on time!

  • Training and qualifications in new vehicle technology

  • Leadership development program - for those who want OFF the tools!

  • Free physio program and tailored company uniform

  • Frequent social club events plus RAC employee member benefits on products and services

  • Free Roadside Assistance

What will you be doing?

  • Lead and mentor a team of Automotive Technicians and Apprentices

  • Oversee daily workshop operations and ensure KPIs are met

  • Deliver outstanding customer service and uphold RAC's quality standards

  • Coordinate workflow and ensure compliance with safety procedures

  • Liaise with members, suppliers, and internal teams to support service excellence

What are we looking for?

  • Qualified Automotive Technician

  • Licensing: C-Class Driver's Licence and Motor Vehicle Repairer's Licence

  • Technical Skills: Comprehensive background in servicing, repairs, and diagnostics

  • Leadership Abilities: Proven capacity to motivate, coach and mentor a diverse team

  • Organisational Strength: Capable of prioritising tasks, managing workload and resolving challenges in a fast-paced environment

How to Apply?

If this role sounds like you, please click on the button and follow the prompts. We will be in touch if you are shortlisted for this opportunity and successful candidates will undergo a full medical assessment, including a drug and alcohol test, and a police check, including traffic infringements.

If you want to know more, please contact Lorretta Jackson, Talent Acquisition Partner (Motoring and Home Services) via (08) 9436 4356 or Email lorretta.jackson@rac.com.au
 

Supporting Diversity & Inclusion

RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact us for assistance throughout the recruitment process.

Company

Racwa
Balcatta, Australia

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Racwa's careers site·first seen 18 Sept 2026·last verified 18 Sept 2026·How we source jobs

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