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Jobs / Customer Support Operations Analyst in Germany
12 days ago
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Muehlbauer·12 days ago
12 days ago

Bid & Service Operations Specialist (m/f/d)

Roding, GermanyMid · 2-5 yearsCustomer Support Operations Analyst

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Must-have skills for this role

  • english
  • pricing
  • calculation
  • tender analysis

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Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Analysis of international tenders / feasibility assessment of the service-related requirements in cooperation with relevant specialist departments
  • Conceptual design and development of service and support solutions in technical and economic terms, including related calculation / pricing of the offered services
  • Internal / external project communication for project development and project acquisition (in cooperation with sales and in contact with customers, project partners, etc.)
  • Development of new customer services and optimization of existing services
  • Interface between customers, sales, project management, order management, technology and service

What they're looking for

  • Degree in engineering or economics - or comparable oriented education / profession
  • Very good spoken and written English is a must

Nice to have

  • Additional foreign language desirable (French, Spanish, Arabic)
  • Knowledge of German language (C1) is an advantage, but not a must

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

  • You are part of the service team designing, implementing and operating the support for our government solutions around secure identity management
  • Analysis of international tenders / feasibility assessment of the service-related requirements in cooperation with relevant specialist departments
  • Conceptual design and development of service and support solutions in technical and economic terms, including related calculation / pricing of the offered services
  • Internal / external project communication for project development and project acquisition (in cooperation with sales and in contact with customers, project partners, etc.)
  • Development of new customer services and optimization of existing services
  • Interface between customers, sales, project management, order management, technology and service
  • Degree in engineering or economics - or comparable oriented education / profession
  • Creativity in the design of solutions, conceptual thinking and the ability to prepare and showcase concepts and offers (oral and written form)
  • Understanding of complex contexts and understanding of solutions in economic and technical terms
  • Assertiveness and your ability to work in a team
  • Resilient and flexible mindset
  • Communication, persuasion and coordination skills
  • Professional dealings with customers and good rhetoric, willingness to travel
  • Very good spoken and written English is a must, additional foreign language desirable (French, Spanish, Arabic)
  • Knowledge of German language (C1) is an advantage, but not a must
  • Attractive additional financial benefits such as holiday allowances and health bonus
  • Allowance for company pension schemes and income protection
  • Individual development through the Mühlbauer Academy with internal and external training measures
  • Employee events (e.g. Christmas party, folk festival visit and barbecue)
  • International working environment - opportunities for temporary assignments abroad
  • At the Roding location you also expect: Reasonable catering in the company canteen
  • Assistance in apartment search
  • many more benefits can be found on our homepage

Then we look forward to receiving your application!

If you have any questions about the position or are currently in an employment relationship and would like to clarify in a personal interview whether we offer the right conditions for you before you apply, we will be happy to help. Of course, we guarantee absolute discretion. 

Simply contact us and we will arrange a telephone appointment to discuss all the details individually.

#JoinOurTeam

Company

Muehlbauer
Roding, Germany

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Muehlbauer's careers site·first seen 8 Sept 2026·last verified 8 Sept 2026·How we source jobs

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