Bilingual Medical Receptionist (AdvancedMD | English & Spanish)
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What you'll do
- Answer and manage inbound patient calls professionally and efficiently
- Schedule, reschedule, and confirm patient appointments
- Complete new patient intake and collect required information
- Verify patient insurance and eligibility
- Process and follow up on medication prior authorizations
- Communicate with pharmacies regarding medication-related inquiries and follow-ups
- Manage incoming and outgoing faxes
- Respond to patient questions and provide appropriate assistance
- Maintain accurate patient records and documentation
- Support daily front-desk and administrative operations
- Communicate effectively with patients in both English and Spanish
What they're looking for
- Previous medical office experience – required
- Hands-on AdvancedMD experience – required
- Bilingual in English and Spanish
- Clear, professional Spanish communication and strong verbal communication skills
- Experience with patient scheduling, insurance verification, and new patient intake
- Experience handling medication prior authorizations and pharmacy follow-ups
- Comfortable managing fax communications and patient documentation
- Experience with FreedomVoice is preferred
- Strong attention to detail and ability to manage multiple tasks in a fast-paced medical environment
- Professional, patient-focused, and reliable
Nice to have
- Previous experience in a pain management, specialty, or similar medical practice
- Experience using FreedomVoice
- Familiarity with medication authorization workflows and pharmacy communication
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Bilingual Medical Receptionist (AdvancedMD | English & Spanish)
Location: Remote
Schedule: Full-time, Monday–Friday, 9:00 AM–5:00 PM CT
Language: English & Spanish
About the Role
We are hiring a Bilingual Medical Receptionist to support a U.S.-based pain management clinic. The ideal candidate has hands-on experience working in a medical office and is highly comfortable using AdvancedMD. Strong communication skills and professional English and Spanish communication are essential.
Key Responsibilities
- Answer and manage inbound patient calls professionally and efficiently
- Schedule, reschedule, and confirm patient appointments
- Complete new patient intake and collect required information
- Verify patient insurance and eligibility
- Process and follow up on medication prior authorizations
- Communicate with pharmacies regarding medication-related inquiries and follow-ups
- Manage incoming and outgoing faxes
- Respond to patient questions and provide appropriate assistance
- Maintain accurate patient records and documentation
- Support daily front-desk and administrative operations
- Communicate effectively with patients in both English and Spanish
Requirements
- Previous medical office experience – required
- Hands-on AdvancedMD experience – required
- Bilingual in English and Spanish
- Clear, professional Spanish communication and strong verbal communication skills
- Experience with patient scheduling, insurance verification, and new patient intake
- Experience handling medication prior authorizations and pharmacy follow-ups
- Comfortable managing fax communications and patient documentation
- Experience with FreedomVoice is preferred
- Strong attention to detail and ability to manage multiple tasks in a fast-paced medical environment
- Professional, patient-focused, and reliable
Preferred Qualifications
- Previous experience in a pain management, specialty, or similar medical practice
- Experience using FreedomVoice
- Familiarity with medication authorization workflows and pharmacy communication
What We’re Looking For
We’re looking for someone who can confidently manage front-desk responsibilities, communicate effectively with Spanish- and English-speaking patients, and work independently within a U.S. medical practice environment. The right candidate should already be comfortable with AdvancedMD and have hands-on medical office experience.
Company
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