Hays·7 days ago
7 days ago
Branch Advisor
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What you'll do
- Greeting and engaging with customers on the banking hall floor – enquiring as to their needs
- Guiding customers to the appropriate self-service options – mobile app, internet banking and kiosks. Directing to Teller/Customer Service if required, handling basic queries and complaints – directing to senior staff as required
- Engaging with customers using iPads, updating customer information and sales needs, identifying sales opportunities, handing over to suitable staff as required
- Cash handling – processing and managing cash and cheque lodgements at Teller as required. Responsible for balancing cash at the end of the day and managing levels throughout the day
What they're looking for
- Evidence of excellent customer relationship skills with an ability to engage with our customers in a professional, solution focused manner
- Works collaboratively with key stakeholders across the Bank to achieve shared goals.
- Commitment to fulfilling customer’s requests, resolves issues, and responds to customer’s queries through multiple channels.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Your new role:
The purpose of this role is to provide a professional, friendly and engaged service to our customers. We are hiring for Bantry, Co. Cork, Ireland.
The purpose of this role is to provide a professional, friendly and engaged service to our customers. We are hiring for Bantry, Co. Cork, Ireland.
Key responsibilities include:
- Greeting and engaging with customers on the banking hall floor – enquiring as to their needs
- Guiding customers to the appropriate self-service options – mobile app, internet banking and kiosks. Directing to Teller/Customer Service if required, handling basic queries and complaints – directing to senior staff as required
- Engaging with customers using iPads, updating customer information and sales needs, identifying sales opportunities, handing over to suitable staff as required
- Cash handling – processing and managing cash and cheque lodgements at Teller as required. Responsible for balancing cash at the end of the day and managing levels throughout the day
What you will bring
- Evidence of excellent customer relationship skills with an ability to engage with our customers in a professional, solution focused manner
- Works collaboratively with key stakeholders across the Bank to achieve shared goals.
- Commitment to fulfilling customer’s requests, resolves issues, and responds to customer’s queries through multiple channels.
What you'll get in return
- Excellent on the job and learning opportunities.
- You will be joining a diverse and inclusive company whose customers and employees are at the forefront of everything they do.
- You will receive a very competitive hourly rate with an annual holiday accrual.
Key Capabilities
- Customer First: Builds strong customer relationships and delivering customer centric solutions.
- Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives
- Ensures Accountability: Holding self and others accountable to meet customer and team commitments.
- Admits mistakes and gains insight from experiences.
- Results focus: Commitment to achieving set goals by using initiative and maintaining a clear focus on desired outcomes.
What you need to do now
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Company
Hays
Town Lots, Ireland
Company facts come from this company's own listings. We only show what the postings themselves carry.