Business Analyst II

The Business Analyst II provides programmatic, operational, and analytical support in a federal government environment. The position analyzes business processes, operational data, and stakeholder requirements to identify improvements, support informed decision-making, and enhance program efficiency and performance.

Key Responsibilities

• Analyze business processes, workflows, requirements, and operational data to identify trends, risks, gaps, and improvement opportunities.
• Develop reports, dashboards, Excel analyses, presentations, briefings, and other management-support products.
• Monitor performance metrics, processing timelines, accuracy, workload, and compliance with established procedures.
• Analyze travel, financial, personnel, procurement, training, and programmatic activities and identify discrepancies or issues requiring action.
• Gather and document business requirements and support process and workflow improvements.
• Develop and maintain SOPs, process maps, job aids, training materials, and other knowledge-management resources.
• Coordinate cross-functional activities and serve as a liaison among program, administrative, financial, HR, travel, procurement, and other stakeholders.
• Support special projects, program initiatives, conferences, onboarding, training, and other operational activities.
• Conduct root-cause analysis and recommend corrective actions to improve efficiency, accuracy, and customer service.
• Provide timely responses to complex stakeholder inquiries and support leadership with ad hoc analysis and decision-making.
• Maintain data accuracy, documentation, and confidentiality, including appropriate handling of PII.

Requirements

• Bachelor's degree in Business, Management, Information Systems, Public Administration, Analytics, or related field, or equivalent experience.
• 3+ years of experience in business analysis, program analysis, operations, process improvement, or a related field.
• Strong analytical, organizational, problem-solving, and communication skills.
• Advanced proficiency in Microsoft Excel and experience developing reports and presentations.
• Experience analyzing workflows, requirements, and operational data.
• Ability to manage multiple priorities and work independently in a deadline-driven environment.

Preferred Qualifications

• Experience supporting federal government, HHS, CDC, or public-sector programs.
• Experience with systems such as Concur, TASNet, IFMS, STARS, ICE, MACCS, or similar enterprise systems.
• Experience with process mapping, requirements gathering, dashboards, Power BI, or project management.
• Experience developing SOPs, training materials, and business-process documentation.
• Ability to obtain and maintain a Public Trust background investigation.

Core Competencies

• Business & Data Analysis
• Process Improvement
• Requirements Management
• Reporting & Decision Support
• Stakeholder Communication
• Project Coordination
• Problem Solving
• Attention to Detail
• Customer Service

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental

• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

AAP/EEO Statement:

DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans