Busser

Busser (Restaurant Support Associate) – Job Description

Job Title

Location

Reports To

Job Summary

Key Responsibilities

1. Dining Area Maintenance

• Clear and reset tables promptly after guests leave.
• Ensure tables are properly set according to Breakin' Brew standards.
• Clean chairs, booths, menus, condiment holders, and surrounding areas.
• Maintain cleanliness of dining areas throughout service.
• Sweep and mop spills immediately to maintain guest safety.

2. Service Support

• Assist servers with food and beverage delivery when required.
• Refill water bottles and glasses as directed.
• Restock cutlery, napkins, crockery, and service stations.
• Assist in carrying trays and clearing used dishes.
• Help expedite service during busy periods.

3. Guest Assistance

• Greet guests warmly when appropriate.
• Assist guests with seating during peak hours if requested.
• Respond courteously to guest requests and immediately inform servers of any needs.
• Maintain a friendly, professional, and helpful attitude at all times.

4. Cleaning & Hygiene

• Maintain cleanliness of service stations.
• Dispose of waste promptly and correctly.
• Separate recyclables and food waste according to company procedures.
• Keep restrooms clean through regular checks (if assigned).
• Ensure all cleaning schedules are completed.

5. Kitchen Coordination

• Return used dishes, cutlery, and glassware to the dishwashing area.
• Organize dish drop-off efficiently to support kitchen operations.
• Communicate with kitchen and service staff regarding table readiness.

6. Opening & Closing Duties

• Prepare dining areas before opening.
• Ensure sufficient stock of napkins, cutlery, and service supplies.
• Complete assigned closing cleaning tasks.
• Assist with deep cleaning when scheduled.

Key Performance Indicators (KPIs)

Guest Experience

• Table Reset Time
• Dining Area Cleanliness Score
• Guest Feedback Related to Cleanliness
• Service Support Efficiency

Operations

• Opening & Closing Checklist Compliance
• Service Station Organization
• Cleaning Schedule Completion
• Safety & Hygiene Compliance

Teamwork

• Shift Attendance & Punctuality
• Responsiveness to Server Requests
• Communication with Team
• Supervisor Performance Rating

Qualifications

• High school education preferred.
• Hospitality experience is an advantage but not mandatory.

Experience

• Previous restaurant or hospitality experience preferred.
• Freshers with a positive attitude and willingness to learn are encouraged to apply.

Skills Required

• Teamwork
• Time Management
• Attention to Detail
• Physical Stamina
• Communication Skills
• Organization
• Multitasking
• Cleanliness & Hygiene Awareness
• Ability to Work Under Pressure