SK Excellent Store·2 days ago
2 days ago
Call Center Executive - Greater Noida
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What you'll do
- Engage with customers through phone calls, addressing their queries and providing accurate information about our services and products.
- Assist in resolving customer complaints effectively and efficiently, ensuring a positive experience.
- Maintain accurate records of customer interactions and transactions in the system to keep track of inquiries and resolutions.
- Gather customer feedback to help improve services and products, contributing to overall business growth.
What they're looking for
- 1 year of experience
- 12th pass
- Excellent communication skills
- Strong problem-solving abilities
- Basic computer literacy
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are looking for a dedicated Call Center Executive to join our team in Greater Noida. The ideal candidate should have at least 1 year of experience and a minimum education level of 12th pass. This full-time position requires working onsite at our office.Key Responsibilities:1. Customer Interaction: Engage with customers through phone calls, addressing their queries and providing accurate information about our services and products.2. Issue Resolution: Assist in resolving customer complaints effectively and efficiently, ensuring a positive experience.3. Data Entry: Maintain accurate records of customer interactions and transactions in the system to keep track of inquiries and resolutions.4. Feedback Collection: Gather customer feedback to help improve services and products, contributing to overall business growth.Required Skills and Expectations:Candidates must have excellent communication skills, with the ability to articulate clearly and listen actively. Strong problem-solving abilities are essential to address customers' needs and concerns effectively. A good command of relevant software applications and basic computer literacy is necessary for data entry tasks. Candidates should possess a positive attitude, adaptability, and a willingness to work as part of a team. Punctuality and a commitment to continuous improvement in service quality will be key to success in this role.
Experience
1 Years
No. of Openings
800
Education
12th Pass
Role
Call Center Executive
Industry Type
Call Centre / BPO / ITES / LPO
Gender
[ Male / Female ]
Age Limit
18 - 30 Yrs.
Job Country
India
Type of Job
Full Time (Night Shift)
Work Location Type
Work from Office
Benefits include
Laptop
Company
SK Excellent Store
Delhi NCR, India
Company facts come from this company's own listings. We only show what the postings themselves carry.